Cloud Solution Architecture
Microsoft
Johannesburg, Gauteng, South Africa
1d ago

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

We are looking for a highly motivated and passionate Infrastructure Cloud Solution Architect (CSA) focusing on Azure Infrastructure Innovation to join the Customer Success Team within the Azure Core Subsidiary.

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure Core customer base.

This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption.

You will drive technical intensity and create communities within customers. And you will collaborate with Product engineering to share feedback into the development of Microsoft products and help develop Azure platforms.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Centricity

  • Gathers customer / partner insights feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer / partner business outcomes.
  • Acts as the voice of the customer (VOC) / partner by driving new feedback, insights, and resources across internal teams to add and prioritize.

    Represents the customer / partner to internal teams Engineering) to shape products and services by providing insights across the territory.

    Advocates for the customer / partner at all opportunities and shares customer success stories with the wider internal team.

  • Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders.
  • Receives and synthesizes data about customer / partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer / partner.

    Understands how work aligns with customer success plan and meets customer / partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.

    Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness.

    Assesses and transfers knowledge to close customer skill gaps.

  • Guides other team members to focus on customer / partner experience through efficient delivery. Supports definition of customer / partner conditions of success.
  • Anticipates customer / partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.

  • Actively listens and respectfully challenges customers / partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
  • Business Impact

  • Identifies and anticipates issues and advises customers / partners to operate and optimize performance in accordance with Microsoft best practices.
  • Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and / or delivery of solutions.

    Leverages standard tools to ensure accurate engagement hygiene.

  • Drives customer / partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations by application of technical capabilities).
  • Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints.

    Shapes and enhances customers' requirements.

  • Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer / partner conversations to identify growth opportunities based on knowledge of customer / partner needs.
  • Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer / partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security.

    Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer / partner usage and consumption.

    Ensures that the customer / partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer / partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.

  • Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers / partners and convince them of solution.
  • Technical Leadership

  • Learns new technologies or services as advised by leadership team. Aligns professional skill development with role success guidance and manager guidance.
  • Role models effective technical readiness. Acts as a mentor and role model to junior colleagues to educate them on technical and non-technical concepts.

    Participates in development opportunities Ready, Build, Ignite).

  • Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.
  • Participates in external technical community events conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.

  • Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers / partners.
  • Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others Leadership, managed intellectual property MIP , Design, and Governance).

    Applies subject matter expertise to develop new IP that fills identified gaps.

    Other

  • Embody our and values
  • Qualifications

    Required / Minimum Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud / infrastructure technologies, information technology (IT) consulting / support, systems administration, network operations, software development / support, technology solutions, practice development, architecture, and / or consultingOR equivalent experience.
  • Additional or Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud / infrastructure technologies, information technology (IT) consulting / support, systems administration, network operations, software development / support, technology solutions, practice development, architecture, and / or consultingOR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud / infrastructure technologies, technology solutions, practice development, architecture, and / or consultingOR equivalent experience.
  • 4+ years experience working in a customer-facing role internal and / or external).
  • 4+ years experience working on technical projects.
  • Technical Certification in Cloud Azure, Amazon Web Services, Google, security certifications).
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