Job Summary : A UX Designer II defines the customer interactions of our products. She / he owns and executes part of the design strategy for a business or product line.
She / he is seen as a critical stakeholder for the design of new products.
Customer (or User) Focus
Works collaboratively with research to help identify opportunities to better understand customer’s needs.
Understands how his / her role impacts customer satisfaction.
Analyzes and interprets what is happening in the market, driven by the latest news / incidents, particularly competitive announcements and events.
Creative Problem Solving
Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas.
Can generate new ideas by analyzing product data for insights.
Proposes solutions when faced with a new design challenge.
Seeks new ideas from other internal stakeholders.
Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.
Works with UX Researcher to understand the user needs.
Collaborate on when to execute usability testing for applicable projects.
Deliver established UCD solutions / processes.
Good interaction design skills and attention to detail.
Introduces new design patterns and style guides.
Can clearly articulate design rationale and concepts
Data Driven Analysis & Testing
Proactively uses data to establish key metrics for projects.
Explores data from analytics packages, customer insight or other sources to understand context of research work.
Identifies gaps where data is needed.
Regularly tests design work with users in partnership with UX Research team.
Iterates research methods based on testing and data analysis.
Has a very good knowledge of the tech stack of the organisation.
Understands the nuances of designing for different platforms.
Uses design software (Axure, Sketch, Invsion) to intermediate level.
Builds good working relationships with tech teams.
Uses relevant tools for communicating designs to developers.
Competencies : Personal Capability
Continually develops depth and breadth in key competencies
Takes concrete actions relating to feedback to improve performance
Actively seeks feedback from others
Understands own strengths and weaknesses and looks for opportunities to build on both
Solves Problems and Analyzes Issues
Is able to ask effective questions and collect facts from multiple sources in order to solve problems
Is able to effectively identify and analyze problems and propose solutions
Effectively manages day-to-day issues and problems without intervention
Brainstorms with others to look for different approaches to current process and tasks
Looks for opportunities to develop new ideas or thinking within own role
Experiments with new ideas as part of role
Communicates Powerfully and Prolifically
Demonstrates effective conversational skills, including active listening and questioning
Shares information relevant to own role
Participates in team presentations
Collaboration and Teamwork
Encourages co-operation between all members of the team
Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
Helps people to resolve conflict
Identifies and removes barriers to team performance
Identifies ways for further collaboration across teams
Establishes rapport with others on the team and across teams
Works effectively with others to get work done
Treats all individuals with respect
Handles difficult situations, minimising conflict
Suggested Minimum Years of Experience : 4-6 years
Critical Experiences (Required for entry into this role) : N / A
Education to Qualify :