General Experience 3 or more years call centre sales experience (Essential);
Experience in Financial Services Industry (Advantageous) Managerial Experience 1 or more years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)
It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times.
By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
RESPONSIBILITIES includes but not limited to the following :
Operations Management Supervise others working within established operational systems.
Customer Management Manage relationships with clients and act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
Performance Management Respond to personal objectives and use performance management systems to improve personal performance.
Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality;
contribute to formal individual performance management and appraisal.
Work Scheduling and Allocation Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Leadership and Direction Explain the local action plan and targets to support team members in their understanding of what needs to be done and how this relates to the broader business plan;
motivate people to achieve local business goals and targets.