Contact Centre Team Leader
IGNITION GROUP
Durban, South Africa
1h ago
source : Job Placements

Contact Centre Team Leader

Ignition Group Durban Metropolitan Area (On-site)

The role :

Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.

The detail : Management

Management

  • Ensure the team meets their core KPI sales performance and service targets.
  • Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.
  • Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime.
  • Coaching and Developing

  • Coach, mentor and develop the team.
  • Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
  • Establish goals both for the team and for individual employees and conduct regular performance reviews.
  • Identify and address any training that your team require.
  • Collaboration

  • Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.
  • Are you this person?

  • Do you have a matric qualification?
  • Are you in possession of a minimum of 12 months international experience in outbound sales?
  • Can you prove a high level of exceeding team KPIs in previous role?
  • Do you understand the importance of good attendance and always being punctual?
  • Are you an excellent communicator who can work well under pressure?
  • Ignite your career TODAY!

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