The Business Manager (Account Manager) is responsible for the efficient day to day operational management of clients. This role is responsible for ensuring a consistent level of service delivery and that clients receive value from Incubeta solutions and services.
They are also responsible for supporting the account team including JNR Account Managers and Account Executives and will report into the Account Director or Business Director.
So what is a Business / Account Manager?
The purpose of the role is to ultimately be responsible for the smooth running of the account operationally, creatively and financially against approved solutions and is answerable on these points to the client and to the Account Director or Business Director.
The Business Manager will oversee multiple accounts across multi-disciplined Digital Media, Creative and Technology projects whilst being responsible for client communications.
This role requires a strong level of partnership and collaboration with external and internal stakeholders.
Place within the organisation
The bridge between the Client, Business Director and the Global operations team (Consultants & Media Managers)
Reporting into the Account Director or Business Director
Knowledge and experience
4 + years Digital Agency experience with a minimum of two year as an Account Manager is absolutely essential
Experience with Google Marketing Platform technology
Proven approach to cross-functional, cross-agency and partnership collaboration
Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, and emerging technologies is essential
Excellent presentation and communication skills incubeta.com
Exceptional attention to detail
Ability to review campaign results and identify opportunities for improvement
A self-motivated go-getter who always strives to deliver the best possible results
Flexible approach and independent attitude
Ability to develop relationships internally, with your team and externally, with our clients
Ability to work under intense pressure
Own transport and driver's license
Google Certified - Google Fundamentals certifications are valid.
Knowledge of digital transformation projects
Experience on Podio, Basecamp and Slack
Day to day management of the USAP client relationship - Is the initial client go to' to manage most requests or issues.
Working with the USAP client on new and existing briefs to ensure delivery of efficient and contractually agreed solutions.
Scoping projects and managing delivery against Always On / Monthly budgets or projects
Invoicing & administration incl creating and issuing CEs, receipting of PO's, monthly client billing and invoicing.
Administration when applicable incl contact reports, status meeting minutes
Disseminate information to the internal client service team and operation teams using tools such as Podio and Basecamp.
Daily management of projects, both internally and externally, within budgets and timelines
Drive and coordinate plans and projects with Consultants, Media Managers and other staff members working on the same accounts
Working with partner agencies to deliver cohesive campaigns / strategies
Ensuring the completion of all weekly and monthly reporting
Present insightful client reports with learnings in Weekly and or Monthly reviews with clients
Proactively research industry trends and brand knowledge to increase strategic understanding of client brands
Effectively manages and coaches the more junior members of the account management team.
Delegates effectively and appropriately upwards to the Business Director, as well as downwards, and to other departments incubeta.com
Key competencies and work ethic
Positive Influence a positive team member who keeps the other team members motivated. Demonstrates understanding of the importance of team morale and a healthy happy culture.
Operational Efficiency someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively.
Meticulous while we want someone who is efficient, they also need to pay attention to all the details and ensure all they dot the I's and cross the T's.
This requires a strong sense of pride in their work and ensuring that all output goes through rigorous quality control. Organization is key on these portfolios.
Time Management - identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders.
Interpersonal Skills we want someone who can build relationships both internally and externally. As the day to day point of contact between Incubeta, client and partners, this person would need to have strong leadership qualities.
Solutions Driven we need someone who can think on their feet and come up with quick solutions to everyday problems. They should see all problems as a challenge for them to overcome
Financial Acumen this includes but is not limited to management of invoices, POs, managing project budgets.
Strategic Mindset these portfolios have a strong focus on media, creative and technology and it is critical to ensure understanding of the client strategy to formulate a solution offering to achieve client's business goals.