Desktop Support Technician (JB1223)
Emporium Human Capital
Johannesburg, South Africa
1d ago
source : Job Placements

Desktop Support Technician (JB1223)

Krugersdorp - Gauteng

R12 000 - R15 000

Our client is more than just a Telecommunications Service Provider - they offer complete hosted business telephone systems - understand that the connectivity landscape in South Africa is changing and evolving - provide entire turnkey network infrastructure for small, medium and large businesses.

Our client is a believer in recognition and offers great incentives and increases.

MAIN PURPOSE OF THE JOB

The Desktop Support Technician is responsible for providing quality technical expertise to support and

maintain the end user computing environment. Support includes installation, configuration, security,

diagnostics, repair, maintenance and upgrading of IT and Telecommunications hardware and software to ensure optimal performance and providing end user assistance where required.

KEY AREAS OF RESPONSIBILITY

Provide telephonic, remote and on-site support to users

Installation and configuration of hardware and software according to standards and processes

Ensure compliance of end user computing equipment, patching, software version, security

Analyse, diagnose, troubleshoot and resolve software and hardware and network connectivity issues

Record, classify, update and resolve incidents and requests within the SLA timescales and processes

Take ownership of user problems and follow up the status of problems on behalf of the user and

communicate progress in a timely manner

Resolve issues that could not be resolved through the initial process followed by the Service Desk Agent

Escalate unresolved calls to the Operations support team, providing proof of troubleshooting performed

Logging and follow up on third party calls

Installation and Maintenance of Network Infrastructure.

Manage File Share Server.

Maintain a high level of service excellence

SKILLS AND QUALIFICATIONS REQUIRED

At least three years experience as a Service Desk Support Technician

Experience providing remote support Excellent verbal and written communication skill Excellent

analytical and problem-solving skill

Self-motivated achiever committed to providing service excellence

Solid work ethic with attention to detail and accuracy

Ability to perform under pressure and adapt to a constantly evolving and changing environment

Mind-set that understands the critical importance of service availability, recoverability, maintainability

and scalability with a customer centric focus

Must have Ubiquiti Unifi Security Gateway Router + Firewall experience and know how to maintain them.

Experience in the administration of Microsoft Office 365

Must have knowledge of Network Infrastructure and Server Maintenance.

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