IT Service Desk Analyst
LLA recruitment
Johannesburg,, Gauteng, South Africa
2d ago
source : PNet
  • Our client - a global company - in the Sandton area is looking for a IT Service Desk Analyst to join their team. Working hours : A working pattern of 45 hours per week in a rotating shift;
  • additional hours may be required The purpose of this role : Providing 1st line support to a globally distributed customer base via a variety of contact methods, including telephone, email and in person.

    The bulk of support is provided remotely using remote desktop tools and consists of logging incidents, service requests and resolving a high level of support requests at first contact, thus ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service demands.

    Requirements : Qualifications : Matric, IT focused post-matric technical qualification / s ITIL Foundation. Experience : 2 + years IT Service Desk support in a large corporate environment, 2+ years excellent, in-

    depth understanding of IT support troubleshooting and associated processes. System Skills : Microsoft Office, Citrix, F5 or other VPN technologies, Windows 10, Mobile device platforms and their back end management platforms, Laptop and Desktop hardware.

    Market Related + benefits Requirements : Qualifications : Matric, IT focused post-matric technical qualification / s ITIL Foundation.

    Experience : 2 + years IT Service Desk support in a large corporate environment, 2+ years excellent, in-depth understanding of IT support troubleshooting and associated processes.

    System Skills : Microsoft Office, Citrix, F5 or other VPN technologies, Windows 10, Mobile device platforms and their back end management platforms, Laptop and Desktop hardware.

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