IT Software Solutions Service Provider external Client Account Manager JHB Must have IT Software systems solutions experience in either Individual Life Insurance OR Group Life Insurance and Risk OR Funeral / death OR disability Insurance cover Industry experience essentialMatric certificate Drivers License and own transport essentialBComm qualification OR Industrial engineering OR IT Software qualification, OR significant progress towards such qualifications Strong working experience in the IT software Systems Development Life Cycle and associated Project Management processes Practical working experience as a IT Software external Client service account management Must have min.
3 to 8 years CRM in IT Software SDLC, Agile + Project Management processes working experience and in going personally oneself to see external outside Clients Face to face up to executive level at Clients premises for IT software solutions and related products, processes and systems that the Client would request to be developed are essentialMust have gained experience in going personally to see external Clients to discuss needs of Clients and to obtain IT Software Spec that the Client requires, and then bringing the Spec back to own offices to give to the Software Team to be developedActs as the liaison between one who is working for an organisation and its external clients, and is responsible for the day-to-day IT Software management of client accountsIT Software external Client support on business processesIT Software Technical assistanceVerify all tasks by performing full systems integration IT Software regression testing prior to deployments to client environmentsManage all IT Software deployments (i.e.
Hotfixes, patches, releases) and data fixes Apply systems configuration to all IT Software environments (incl.
Regression testing environment) and client environmentsEnsure that the IT Software regression testing environment is maintained by documenting all test scenarios and all test cases Manage IT Software regression testing results, and where defects are identified, prioritise these identified defects with the client for development resolutionThis person works to resolve IT Software client business and process problems and ensures that new software products and enhancements to existing products or business processes are delivered timeously and as expected Managing IT Software projects and programs in a professional manner and being able to plan strategically with the support of the Program Manager IT Software Presentation skillsClient IT Software Relationship managementWork with clients, internal IT Software operational business areas and service providers according to the required processes and system solutionsManage and participate in IT Software operational prioritisation meetings Manage all IT Software client project scope changes Direct IT Software support to own developers to clarify client requirements with assistance from own Business Analyst who one is working forManage and participate in IT Software tasks through each of the key areas of the SDLC, including classification, prioritisation, business
design, testing, user training and deploymentsIT Software System and system environment administration, release management and configurationIdentify, implement opportunities to improve IT Software service quality, accuracy, compliance and productivityR30 000- R50 000 cost to company per month Gross depending on experience gained of this Vacancy and Qualifications and skills