Danish-Speaking Customer Service Consultant
Black Pen Recruitment
Cape Town, WC, za
3d ago

Job Information

Salary R19000 Industry Customer Service City Cape Town State / Province Western Cape Zip / Postal Code 8001

Job Description

AreyoufluentinDanish? Do you have customer service experience? Thenwehavethejobopportunityforyou!Our client, a global technology and e-commerce leader, is looking for a Danish-speaking Customer Service Consultant , to support their office in Cape Town, South Africa .

They manage and support operations, tech development, and customer service for a large international online gaming group based in Europe.

You’ll be joining a vibrant team, a mix of 41 different nationalities from all over the world under one roof.

This job offers the perfect work-life balance combined with the opportunity to improve your English skills at the highest level.

This makes the job ideal for graduates who are tempted by wanderlust and at the same time want to gain their first professional experience in an international company.

Work hours : 24 / 7 rotational shifts

Requirements

  • Fluencyin Danish
  • Proficiencyin English
  • Degree or Minimum High School diploma
  • Working experience as customer service advantageous
  • Ability to meet deadlines in a highly dynamic environment
  • Experience in relevantcomputersystems
  • Accuratetypingskills
  • Responsibilities :

  • Responding to customer queries by telephone, email and online chats in Danish
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Problemsolvingtasksduringshift
  • Handling and taking full responsibility for customer related queries
  • Make outgoing calls and execute outbound campaigns to Identified customers, e.g. welcome calls, failed purchases, etc.
  • Excellent time management and adherence to schedule
  • Performing additional tasks given by managers / shift supervisors as required
  • Benefits

  • 10% shift allowance + R 6 250 quarterly bonus + 1 free meal per day + free gym membership + free massage once per month
  • Multicultural working environment
  • They host several competitions to motivate employees
  • Plenty of growth opportunities available
  • All employees receiving on-going support training
  • Every Friday after-work drinks with colleges
  • End-of-the year event to celebrate successful business
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