To provide professional and efficient client service in order to optimise client experience for Nedgroup Investments clients.
Ensure continued relationships are created and maintained with Nedgroup Investments clients.
Providing client service to Investors telephonically.
Providing technical support in terms of Collective Investment Schemes and Retirement products.
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Escalate all unresolved queries to management by logging the case on the system.
Answer 90% of all calls within 60 seconds (90 / 60) as per Service level Agreements (SLA).
Qualifications and Experience
Matric / Grade 12 / National Senior Certificate
Certificate : Call Centre
3-5 years working experience as a Client Services Consultant within the Asset Management space