Quality Analyst - 3A - RSA
Infosys BPM
5d ago

Job Description

Order Process Management-Quality Analyst


  • Processing of volumes decided.
  • Perform Quality audits to measure accuracy identifying errors and closure of transaction in specified timelines.
  • Decisive in RCA and in tracing responsibility
  • Determine the follow up requirements and mode of follow up
  • Identify and communicate opportunities for continuous process improvement
  • Interact effectively with upstream and downstream teams discussing process updates and process gaps
  • Must understand Business Impact of errors downstream
  • Clear written & oral communication skills with internal customers.
  • Competencies

    1. Understanding critical elements of order and contract

    d. Logistics

    e. Overview of the contract

    2. Business Impact of errors downstream

    3. Relevant industry experience - similar ERP preferred

    4. Understanding critical elements of contract and their effects on issues raised

    Good to have knowledge on YB / Lean concepts (Optional)

    Educational qualification & Total Experience

    Bachelors Degree / 3-4 years

    South Africa

    State / Region / Province


    Process Quality models / improvement frameworks CFPM

    Role Designation

    233APRCSPL Process Specialist

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