Contact Centre Agent (Provider Network)
Gauteng, Gauteng, ZA
1d ago
source : Careers24

Job SummaryTo maintain GP provider network data on CRM and retain GP services.Key Performance Areas / Key Responsible Areas* Recruit doctors in unrepresented areas* Assist with member and provider queries* Update network list weeklyTasks* Attend to all incoming provider network calls* Update and maintain providers information / details on CRM* Confirm member benefits* Process GP nominations* Resolve radiology and pathology queries* Maintain GP records* Conduct general administrative dutiesRequired Qualifications* Matric / Equivalent NQF levelDesirable Qualifications* Certificate on MS Office (Excel, level 1 & 2)* Certificate in Office Administration* Basic Contact Center CertificateRequired Experience* Minimum 2 years call / contact centre / customer care experienceDesirable Experience* Medical / insurance background experience* Claims administration experience / Primary Health-

care administrationRequired Knowledge and Skills* Problem solving skills* Excellent verbal and written communication skills* Computer literacy : MS word, Excel and Outlook* Excellent interpersonal skills* Excellent organizational skillsDesired attributes* Enthusiastic* Innovative* Energetic* Customer orientated* Results -

orientated* Ability to work in a team or individually

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