SUPPORT CONSULTANT
RELX Group plc
ZA-ZAF-WC-Cape Town
4d ago

upportConsultant

We are currently looking for conveyancing professionals tojoin an incredible support team in a technology focused international companybased in Cape Town.

If you are interested in an exciting career change whilestill being able to utilize your current expertise and knowledge of theconveyancing process, this opportunity might be perfect for you.

Responsibilities

  • Providingprofessional support to customers using Lexis Convey and integrated products telephonically,via email, remote support and live chat
  • Continuouslyimproving your knowledge of our company, relevant products and support policiesin order to provide quick and technically accurate solutions to customers
  • Owningcustomers’ requests until the request is resolved to the customers satisfaction
  • Alwayskeeping the customer informed of progress on their request until resolved
  • Assistingfellow team members where possible
  • Escalatingrequest by defined criteria or situation
  • DesiredSkills and Expertise

  • Minimumof 5 years’ experience of Conveyancing
  • Minimumof 5 years’ experience working on Lexis Convey
  • Excellent communication skills in both Englishand Afrikaans (Essential)
  • An interest and ability to learn technicalconcepts
  • Ability to multi-task
  • Extremely resourceful with an outstanding senseof urgency
  • Friendly and helpful disposition
  • Self-motivated and able to use initiative andproblem solve
  • Methodical and good time management skills
  • Able to work under pressure
  • Ability to impart knowledge
  • Apply
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