Project Manager
PNet (Pty) Ltd
8d ago

Operational Planning

  • Develop and manage the project resources within the area
  • Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly
  • Installation implementation

  • Ensure that all customer solutions are implemented, upgraded or downgraded as per client requirements and expectations
  • Manage all stakeholders to ensure that orders are transferred into revenue timeously (i.e. that solution is in place)
  • Manage installation environment to ensure timeous ordering, changing and cancellation of all client services (3rd parties and connectivity)
  • Provide a broad framework to ensure resources are obtained, used and coordinated in a way that allows the company to achieve its mission
  • Oversee interface with Sales environment to ensure that solutions are implementable.
  • Compile weekly report to Senior manager outlining outstanding revenue and core issues preventing service delivery
  • Work closely with other internal teams in order to ensure that product is broken down into processes that can be managed in terms of installation (service, implement and support).
  • Resource and capacity management of the project team
  • Prioritization of customer projects based on agreed criteria with Sales
  • Customer relationships

  • Oversee solution change management process in order to anticipate and manage service delivery impact on all customers resulting from changes to a customer solution
  • Manage delivery to customers against SLAs
  • Conduct regular customer meetings in order to establish customer relationships and ascertain client needs
  • Liaise with the various customers on their products and services support requirements
  • Resolve complaints and escalate queries with regards.
  • Provide input on request from other functional areas.
  • Align service delivery to changing environment
  • Understand customer needs and develop and fine-tune systems accordingly
  • Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
  • Put contingency plans in place to prevent delays and enhance the customer experience
  • Adopt a proactive approach to prevent problems from arising in the future
  • Drive continuous improvement as an important element of service delivery
  • Quality Management and Improvement

  • Ensure compliance to rules and procedures Input systems and sound practices in order to comply with best practices, legislation or other regulations / guidelines
  • Establish and maintain quality standards that will enhance the customer experience and cost efficiency
  • Work consistently according to standard operating procedures
  • Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others
  • Understand and communicate the consequences of not maintaining quality focus
  • Identify processes and procedures where the quality of work may be improved
  • Seek feedback from clients / stakeholders and continuously seek ways of improving on quality and customer service standards
  • Ensure all operational plans by management for department are implemented within agreed deadlines
  • Information sharing and reporting

  • Report accordingly on the performance of the department and outstanding contentious audit issues
  • Recommend additional information that may be included in monthly and quarterly reports.
  • Consolidate key information and translate this into meaningful intelligence for submission to Senior Management.
  • Review and provide input to Business Solutions policies & procedures, making recommendations as necessary.
  • Prepare ad hoc reports on request
  • Keep abreast of technical updates relating to statutory and IT industry issues and ensure compliance.
  • Management Accounting

  • Ensure timeous installation process to minimize cost to business
  • Project Management

  • Develop and drive the execution of agreed projects
  • Drive the implementation, tracking, monitoring and compliance of Projects
  • Contract management in line with Procurement Policies
  • Co-ordinate project reporting
  • Ensure effective implementation of the integrated project management model
  • Business Analysis

  • Perform Business Analysis SA Business Analysis in line with the methodology and guidelines
  • Identify ways to fine tune policies, processes and systems in line with changing work practices
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs
  • Apply
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