Roving Team Leader
PNet (Pty) Ltd
Klerksdorp
6d ago

Description

Key Responsibilities and Deliverables :

Customer service and satisfaction

  • Gather feedback from customer complaints, queries and requests and ensure resolution
  • Communication and upkeep of knowledge of promotions / product knowledge to provide advice on use of products
  • Build and maintain strong working relationships
  • Effective administration

  • Reporting on competitor activities
  • Updating personal register
  • Upkeep and maintenance of store files
  • Store service level report
  • Weekly feedback reports
  • Listing monitor reports
  • Promotional feedback reports
  • Control Expenses
  • Control cell phone / telephone expenses
  • Monitor and control fuel and vehicle expenses
  • Effective execution of point of purchase

  • Application of point of purchase drivers as per unit specification
  • Negotiate space based on rate of sales
  • Effective management of shelf health

  • Count stock and determine stock to be merchandised
  • Draw stock according to requirements
  • Unpack stock
  • Ensure all lines are on display Merchandise trade sector according to trade sector layout
  • Optimise stock levels, monitor slow / fast sellers and take appropriate action
  • Consistent quality checks, respond to poor quality or damaged stock
  • Ensure stock rotation
  • Keep area / shelves clean, tidy and uncluttered
  • Identify opportunities to cross merchandise and implement
  • Communicate and achieve brand objectives
  • Management of out of stocks
  • Effective sales management

  • Manage returns
  • Provide feedback regarding store specific issues
  • Manage stock levels
  • Manage sales targets through monitoring
  • Monitor and communicate pricing in stores, investigating identified discrepancies
  • Confirmation of pricing and list price in accordance with the cycle deal sheet
  • Assist Field Manager in new account applications
  • Implement sales promotional programs
  • Communicate promotional activity
  • Communication of pack changes and new product innovation
  • Conduct and communicate ranging exercise in accordance to trade sector
  • Effective Self Management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
  • Critical Competencies

  • Showing Resilience
  • Communicating Information
  • Evaluating Problems
  • Profile

    Matric (Grade 12)Relevant Sales and Marketing qualification (preferred)

    Internal : Experience in a Field Marketing structure External : Sales and Merchandising experience in a related FMCG environment

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