Application Support Analyst (JB1824)
HR Genie
Johannesburg, South Africa
4d ago
source : Job Placements

Application Support Analyst (JB1824)

Remote for applicants living in South Africa

R45 000 per month, negotiable

Overview

As the Application Support Analyst, you will work in a fully remote capacity acting as the face of the business dealing with and resolving support tickets.

A solid knowledge of working with SQL, databases and queries is required.

Minimum Requirements :

  • Strong working knowledge of SQL and databases
  • Ability to understand complex SQL queries
  • Ability to write SQL from scratch to aid investigations
  • Well-rounded technical knowledge :
  • Basic understanding of internet principles
  • Basic understanding of networking protocols, devices, web servers
  • Basic SDLC knowledge
  • Exposure to basic financial principles and an interest in the asset management / investment industry beneficial
  • Self-sufficient ability to be pro-active and work towards the resolution of tickets
  • May require work outside of regular hours when required by other teams
  • Duties and Responsibilities :

  • Managing tickets and incidents all the way through to resolution for tickets that dont require effort from other teams
  • Where required, escalate tickets to various teams within the company and work with them to diagnose and resolve
  • Monitoring system performance and investigate performance issues
  • Monitor and resolve data integration issues
  • Following up on escalated tickets, keeping stakeholders in the loop then finally reporting back with an appropriate response
  • Investigate system generated alerts and issues
  • Identify reoccurring issues and work with the dev team to get them automated or resolved
  • Identify areas in the system for improvement and work with the dev team to make changes to the platform
  • Identify and implement improvements and enhancements to the support team process
  • Support and take ownership of projects to improve the capabilities of the support team
  • Compile and curate support knowledge base content; keep existing knowledge base content up to date
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