Application Support Analyst (JB1824)
Remote for applicants living in South Africa
R45 000 per month, negotiable
Overview
As the Application Support Analyst, you will work in a fully remote capacity acting as the face of the business dealing with and resolving support tickets.
A solid knowledge of working with SQL, databases and queries is required.
Minimum Requirements :
Strong working knowledge of SQL and databases
Ability to understand complex SQL queries
Ability to write SQL from scratch to aid investigations
Well-rounded technical knowledge :
Basic understanding of internet principles
Basic understanding of networking protocols, devices, web servers
Basic SDLC knowledge
Exposure to basic financial principles and an interest in the asset management / investment industry beneficial
Self-sufficient ability to be pro-active and work towards the resolution of tickets
May require work outside of regular hours when required by other teams
Duties and Responsibilities :
Managing tickets and incidents all the way through to resolution for tickets that dont require effort from other teams
Where required, escalate tickets to various teams within the company and work with them to diagnose and resolve
Monitoring system performance and investigate performance issues
Monitor and resolve data integration issues
Following up on escalated tickets, keeping stakeholders in the loop then finally reporting back with an appropriate response
Investigate system generated alerts and issues
Identify reoccurring issues and work with the dev team to get them automated or resolved
Identify areas in the system for improvement and work with the dev team to make changes to the platform
Identify and implement improvements and enhancements to the support team process
Support and take ownership of projects to improve the capabilities of the support team
Compile and curate support knowledge base content; keep existing knowledge base content up to date 
