A reputable company within the clearing and forwarding industry requires a Client Services Representative who will be based in Johannesburg.
The purpose of the role is client liaison and the responsibility to manage clients shipping requirements for the top revenue clients as allocated to your portfolio.
Key Duties : Client Liaison, Liaise with client continuously and in a proactive manner regarding shipment events Attempt to seek extended business from existing clients and referrals Present the company as and when required i.
e. company functions, client meetings, etc Send daily status reports to Clients with current information on all their shipments Forward / Indent Monitoring, Relay information to origin offices / trade lane relating to pending orders to establish ready date Monitor daily closer to ready date as to ensure cargo collected on ready date.
All info needs to be cross communicated to this person to ensure delegated work had been executed Manage client administration on an international level i.
e. dispatch routing orders Ensure documents are received in full as to enable to process clearance and invoice out Hand over shipment information when all documents received to operations and continue monitoring Rates Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates) Rate Proposal updates for existing clients Communicating Sell rates to origin office Communicate buy and sell rates to operations Managing of Key Accounts Regular service calls to existing customers, at least once a month.
Service call reports within reasonable timeframe Estimates Send estimates to clients Queries Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily Reporting Develop & provide clients according to the monthly / quarterly KPI’s Secure extension business from existing accounts Minimum Requirements : Matric or Senior Certification equivalent High level of Computer literacy All modes Air, Ocean & Road Minimum of 5 years’ experience in Freight Forwarding & Clearing