National TEMS Administrator - Sedibeng - 1 Year Contract
CHEP
Johannesburg, Gauteng, ZA
1d ago

Position Purpose :

For a CHEP Expert to Administer, manage and control all CHEP and / or customer owned equipment at the customer sites nationally.

Core focus of this position is to entrench the CHEP Value Add into the customers business by effectively managing their equipment to achieve :

  • Savings in customer bottom line
  • Reduced HP / Reduced Ave Vol on Hire
  • Reduced losses due to improved controls
  • Key Accountabilities :

    The Customer Service ethos is to provide a high quality, first point of contact account management service to the customer.

    This individual will work cross regionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction.

    This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships.

    Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.

    Responsibilities include :

    National Reconciliation of accounts (4-12) and management of equipment

    Nationally assist with the resolution of queries to clear the customer accounts

    Reconciling Monthly / Quarterly stock counts submitted by the onsite Equipment Controller and report on variances

    Review Customer Control Systems for inefficiencies and make recommendations

    Manage customer offsite depots / warehouses with the assistance of the onsite Equipment Controller

    Assist the onsite TEMS with Suspended Movements resolution & Credit Balance Investigations

    Assist the onsite TEMS with creating issues / orders on myCHEP

    Regular plant sweeps to identify misuse / staggering equipment and report on the financial implications

    Auditing of Equipment Controller responsibilities to ensure adherence to processes

    Alerting Customer Management of potential losses or risks per account and reporting thereon

    Manage the balance for exchange customers nationally by escalating failed recoveries

    Conduct Master data audits on each account and effect relevant clean up action

    Liaise with problem customers to recover outstanding equipment

    Enhance strong relationships with all customer stakeholders (suppliers, customers, transporters, staff, management) to ensure optimal efficiencies.

    Maintaining good relations and communication with onsite Admin Clerks and Equipment Controllers.

    Train, Guide and support customer staff on the equipment management process

    Attend customer management meetings as required

    Reporting on service failures and actions taken to prevent their recurrence.

    Reporting on weekly escalations, customer visits, other site visits, driver non-compliance, failed recoveries and failure to action recommendations

    Consolidation of regional sites data into a monthly / weekly report for the Customer

    Compiling and Presenting Key Performance Indicator reporting for customer and internal management

    Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain

    Log necessary escalations to the business via Siebel

    Logging of necessary activities and Service Requests in Siebel

    Any adhoc tasks as requested by management

    Required Qualification, Experience and Skills

    Matric & Diploma Essential.

    Preferably achieved or studying towards a further tertiary qualification.

    Qualification in Supervisory Development Programme or equivalent is advantageous

    Manual Drivers Licence

    3-5 years Accounts & Reconciliation

    2-3 years CHEP customer support

    Customer-focus

    Demonstrated knowledge and application of Customer Support functions

    Complex problem- solving skills

    Adaptability and flexibility while in a state of constant change

    Demonstrated ability to lead others and develop additional skill sets in others.

    Demonstrated ability to take initiative to drive results.

    Proven peer leadership with proven results in driving improvement

    Strong communication and presentation skills (verbal and written)

    Excellent interpersonal skills

    Ability to multi-task and effectively prioritize in a fast-paced and dynamic environment

    Proficiency with Microsoft Office, Excel, Business Warehouse, SAP and Siebel

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