Technician
Fidelity
Polokwane, Limpopo, ZA
15h ago
source : Work-Force

Minimum Requirements :

  • Matric / Grade 12 / National Senior Certificate
  • Outstanding customer service skills
  • Excellent technical, problem solving and analytical skills
  • Strong written and oral communication skills
  • Ability to work weekends and holidays
  • PSIRA Registered
  • Key Performance Areas : (not totally inclusive)

  • Provide service and customer support during field visits or dispatches
  • Manage all on site installations, repairs, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solution
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Produce timely and detailed reports
  • Recordkeeping : Document all actions and call details, job cards completed in detail, group SLA updates etc.
  • Operate vehicle in a safe manner
  • Adhere to all company’s filed procedures and processes
  • Maintain a professional appearance
  • Build positive working relationships with customer
  • Adhere to SLA requirements / time frames and monthly preventative maintenance on devices
  • Adhere to management instructions
  • Core Competencies

  • Demonstrates integrity by modelling CashMaster’s values and ethical standards
  • Strong analytical skills
  • Focuses on impact and result for the client and responds positively to feedback
  • Leads teams effectively and shows conflict resolution skills
  • Consistently approaches work with energy and a positive, constructive attitude
  • Builds strong relationships with clients and external actors
  • Remains calm, in control and good humoured even under pressure
  • Demonstrates openness to change and ability to manage complexities
  • Ability to advocate and provide policy advice
  • Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
  • Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
  • Excellent communication and negotiation skills to persuade and influence others
  • Ability to multi-task and prioritize work schedules
  • Analytical
  • Communication
  • Critical thinking
  • Diplomacy
  • Leadership and team building
  • Change management
  • Project management
  • Persuasion and influencing
  • Judgement and decision making
  • Service orientation
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