Dis-Chem Pharmacies require a Frontline Supervisor for their York Street store situated in Cape Town CBD. To support customer service at point of sale and be an effective link between management and cashiers.
Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk Minimum Requirements.
Essential : Grade 12 / Matric Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor Sound numerical skills Computer literate MS Office Willing and able to work retail hours Advantageous : Certificate in Computer Literacy 3 years’ work experience, with 1 year supervisory experience Working knowledge of SAP Job Specification.
Job Description : Adhere to Dis-Chem customer service policies and procedures Manage and report all customer compliments and complaints to management Ensure all customer queries are resolved timeously Ensure branch queues flow smoothly Carry out and manage the Dis-Chem 5 star communication process Pay attention to the manner in which customers respond to cashiers, and act accordingly Manage the shorts and overs at the points of sale, including floats Ensure there are no discrepancies at the point of sales Daily reconciliation of tender types, as per cash-up Authorisation of line voids, tender ups and price overrides Manage refunds and returns transactions according to Dis-Chem operating procedures Transact all purchases receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem) Ensure cashier’s make frequent cash drops, as per Dis-Chem SOPs Ensure accurate document control by checking the following : Drop registers Documents verification Customer documentation Correct handling of the gloats as per our SOPs All other documentation related to till operations Monitor and take appropriate action to minimise risk and ensure the safety of cashiers, other staff and customers Adhere to Dis-Chem cashier security policies and procedures, ensuring all cashiers follow it Ensure back shopping and returned good are handled correctly Ensure all outgoing stock / items / scripts are scanned Be alert, recognise and report suspicious behaviour to management Follow the cash handling procedure as per Dis-Chem SOPs Train and assist new cashiers Maintain a work schedule for all subordinates Competencies : Essential : Cashier and retail operations knowledge Customer service and relations Dis-Chem supervisory principles, practices and methods Lead, motivate and inspire Problem solving Sound numerical skills Trustworthy and honest Presentable Strong command of the English language and an additional language Time management Advantageous : Dis-Chem product knowledge Third additional language Customer service background SAP Special conditions of employment : Willing and able to work retail hours Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects Valid driver’s license and own reliable transport South African citizen;
or valid work permit Clear credit and criminal records Remuneration and benefits : Market related salary Medical aid Provident fund Staff account