Operations Manager Healthcare
Bloemfontein, Free State, ZA
6d ago
source : Work-Force

Operations and Service Delivery

  • Act with utmost urgency when attending to any client request
  • Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
  • Output based contracts must be managed efficiently

  • Pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions
  • Ensure work schedules / job cards are in place for each position and relevant to site
  • Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections Labour management
  • All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements.
  • Operations managers must ensure adherence to this

  • Operations managers are responsible to approve salaries for their units and to actively monitor labour / turnover ratios per contract
  • Operations managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied
  • With reference to recruitment and new appointments, policies, procedures and deadlines to be adhered to Communication
  • Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met
  • Responding to clients and management request timeously and providing necessary action required.
  • Ensure monthly completion of reports required for specific services as agreed with clients
  • Responsible to regularly keep your line management informed of pertinent issues relating to your contracts Health and Safety
  • Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation Unit Finances
  • Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses
  • Ensure that only accredited suppliers and approved products are used
  • Compile accurate budgets and forecasts in line with company deadlines
  • Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action General
  • To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business
  • To maintain a high standard of morale and motivation through good communication skills
  • To attend meetings, training sessions and conferences when required
  • To ensure that the company’s objectives are achieved
  • To implement and manage initiatives and objectives as set out from time to time by our clients and / or Tsebo Management Skills and Competencies
  • Understand cleaning principles and knowledge of company policies and procedures
  • Knowledge of Infection Control and Safety regulations in healthcare environment
  • Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific sla’s
  • Business management principles, including proven financial skills
  • Strong people skills and knowledge or Industrial relations
  • Strong on client relationships and strong communication skills Qualifications
  • Minimum Matric
  • Relevant tertiary qualification and / or healthcare environment experience
  • Minimum of 5 years’ experience in a similar environment on middle management level
  • Experience in managing large compliments of people and a large client portfolio
  • Knowledge of legislation relevant to the cleaning industry
  • Experience in managing staff and a number of contracts
  • Knowledge of Infection Control and Safety regulations in healthcare environment
  • Must have a valid driver’s license and own reliable vehicle
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