Customer Service Representative II
South Africa, Centurion
2d ago

Essential Duties and Responsibilities

1. Provide world-class customer care to both internal and external customers.

2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.

3. Communicate to customers and reps on deliverables, service bulletins, and / or resolving of additional customer service issues on an independent basis.

4. Upon completing and passing the certification, train in a subset of the courses in the CSR certification tract.

5. Attend and provide on-site support for customer visits, seminars, and training.

6. Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.

7. Own customer feedback tracking and driving to customer satisfaction.

8. Initiate process improvement suggestions and lead in implementation.

9. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.

10. Understand. Create. Simplify.

11. Other duties as assigned (may include office administration and other support duties dependent on region / department).

Required Qualifications

Minimum 3 years of customer service experience

Associate's degree or related business experience

Strong computer skills

Ability to learn concepts and technical details of products

Willing to travel as necessary

Excellent writing, proofreading, documentation, and communication skills

Ability to learn new skills and assume new responsibilities

Ability to work cooperatively in a team environment

Background check results satisfactory to SEL

Negative drug test result(s)

Ability to write and speak English coherently

Desired Qualifications

ERP or CRM tools experience

Experience in technical sales environment

Bachelor's degree

Physical Requirements


SEL is an Equal Opportunity Employer : M / F / Vets / Disabled.

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