Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
3. Communicate to customers and reps on deliverables, service bulletins, and / or resolving of additional customer service issues on an independent basis.
4. Upon completing and passing the certification, train in a subset of the courses in the CSR certification tract.
5. Attend and provide on-site support for customer visits, seminars, and training.
6. Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
7. Own customer feedback tracking and driving to customer satisfaction.
8. Initiate process improvement suggestions and lead in implementation.
9. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
10. Understand. Create. Simplify.
11. Other duties as assigned (may include office administration and other support duties dependent on region / department).
Required Qualifications
Minimum 3 years of customer service experience
Associate's degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Willing to travel as necessary
Excellent writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently
Desired Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bachelor's degree
Physical Requirements
None
SEL is an Equal Opportunity Employer : M / F / Vets / Disabled.
TKIS also provides equipment maintenance, refurbishment and replacement services in all engineering... Professional service to the customer per company guidelines. Inspection services for customer's...
Essential Duties and Responsibilities1. Provide world class customer care to both internal and external... Communicate to customers and reps on deliverables, service bulletins, and or resolving of additional...
Tertiary qualification in Supply Chain, or Shipping, or Exports or related fields is preferred.Previous experience having worked as an Exports Logistics. Customer Services. Shipping...
In this role, you will be assisting customers with making outstanding payments for clients. You'll be... collections and contact center environment, preferredCustomer service experience a plusPhone related...
The purpose of the role will be to establish a sustainable demand analysis process by interacting with the Customer Service representatives. This role needs to ensure that demand is tracked and...
Liaise with policy holders and brokers. Customer Care relating to GAP Cover products & processes (change... Good customer service skills. Able to work from home, subject to change. Able to work without constant...
29 Countryview Drive, Dartmouth, Nova Scotia B3B 0E7As a Customer Service Representative, you will... Customer service Communication and friendly conversation Performing at a quick pace while having fun...
Senior certificate (Matric). Own vehicle added advantage but not a necessity. COMPETENTSIES. Highly motivated and driven. Tenacious and great influencer. Customer focused. Have great...
Our client is a major provider of online foreign exchange (Forex) trading services, offering margin FX... They provide our services in Italian, Portuguese, Arabic and Chinese. The Global Headquarters are based...
Conduct onsite or online presentations that showcase the services and products of the company to... Active on social media and have a large email list of potential clients or customers. Minimum...
KEY ACCOUNTABILITIES ØHandle incoming phone calls.ØResolve standard customers requests and route issues that require follow up to customer service, commercial and operational teams...
Especially Employee Benefits, Pension Fund and Retirement Benefits Administration will be a distinct advantageKnowledge of Benefits administrationKnowledge of Customer relationship management...
Services Business for the Company within the Mining, Dewatering and related Industries for the South... Manage and drive tender specifications as per the customers' requests and requirements. Monitor monthly...
Interface consistently with Project managers, Line of Business, Services Development. Establish a... Ensure Service Delivery to our Customer base within the SLA metrics. Work overtime as required. Work and...
Your key responsibilities. First point of contact for customers requiring machinery services or who have... Ability to communicate with customers and individuals at all levels of the organization. A positive...
A position has become available for a. Sales Representative. to join our dynamic team in. Western Cape... Evaluate and promote better services to customers where required. Control and monitoring of S.A...
Provides training assistance to new Customer Service Representatives. Performs shift supervision... May provide direction for managing the fast food service area of the store. Knows the gasoline pricing...
Position Summary The Customer Service Team Leader role is the primary point of contact for the customer... Leadership and supervision Manage and leads a team of customer service representatives to exceed...
Laboratory diagnostics andmolecular medicine, as well as digital health and enterprise services... maintenance andevaluation of customer's equipment and systems among others.You support customersremotely...
Assisting our customers and helping them with any questionsMerchandising stock ensuring great... tidy and safeMaintaining a high standard of customer service at all times What we need from you If...