Triton: Customer Services (Cape Town)
Plennegy (Pty) Ltd
Cape Town, Western Cape, ZA
6d ago
source : Careers24
  • RESPONSIBILITIES : * Delivering customer support services by : Conducting daily customer service level surveys by making daily telephonic contact, questioning and recording responses Ensuring that collection requests are logged correctly on the collection / approval site Preparing freight quotations by requesting and processing freightware data (A / c no, area senders & receivers), service levels, quotations, dimensions, weights), faxing printed quotation(s) to customers Investigating and resolving queries / problems through waybill and discrepancy report Analysing, verifying, and determining status, communicating such findings to customers Maintaining / supplying customer stationery Administering discrepancy manifest in terms of collating all discrepancy reports to master records (Excel) Advising customers and communicating with branches regarding misroutes Checking scanning details;
  • updating master record information, recording bay schedules in master report; reviewing endorsed waybills via claims and administering claims procedure Monitoring third party agent PODs by printing outstanding POD report (per day) verifying status, marking dispatch trip sheets, resolving queries and faxing copy waybill / s to customer *

    Requirements :

  • Grade 12 (Matric) Minimum Studying towards certificate in customer care / call center management would be beneficial 2 years general clerical experience 3 years working experience within call center environment Basic understanding of Freightware or similar freight management system Excellent geographical location skills would be beneficial Ability to work with both mass and volumetric weightings Excellent verbal and written communication skills Computer literate specific software applications : MS Word, Excel, MS Outlook Commercial arithmetic calculations Ability to operate general office equipment Excellent interpersonal skills Ability to handle customer queries and complaints taking the necessary corrective action as and when required Ability to work under pressure and to meet deadlines the majority of the time Ability to work unsociable hours as and when required Ability to work unsupervised the majority of the time Ability to work as a team player Assertive Self-motivated Reliable Own transport to and from work
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