Johannesburg North - Our client in Financial Services is looking for a Collections Specialist and Organizational Risk Manager with fleet experience for a long term contract The purpose of this role is to provide excellent service while Recovering on an arrear portfolio within mandate.
Ensuring the appropriate Risk management per arrear category to all participants Requirements : 1. Experience in Fleet Collections will be an advantage (2 years).
Please note that remote working will apply. Office based work may commence at any time according to a Business decision and will be communicated prior.
System knowledge requirements : Knowledge of Microsoft Excel and Microsoft Outlook Knowledge of FNB Fleet systems will be an advantage Responsibilities Understand customers’ business to ensure optimal service delivery.
Understand Contract risk and perform duties accordingly. Query resolution telephonic, e-mail as well as walk in customers.
Relationship building with internal and external stakeholders. Cross Skilling with WesBank team to enable assistance where required.
Assist with arrears management and queries.