Call Centre Consultant
Malatji SS
Johannesburg, Gauteng, South Africa
2d ago

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers /

The successful candidate will be able to accept ownership for effectively solving customer complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior /

ResponsibilitiesAnswer courteously inbound calls /

Respond to customer inquiries /

Generate customer interest in the services or products offered by the company /

Provide personalized customer service by responding to the needs of the customers /

Ensure feedback from the customer to further improve the customer services /

Manage and update customer databases with the status of each customer /

Coordinate with the dispatch team to send products or provide services on time to customers /

Provide customers with brochures and information packages on products or services /

Build customer loyalty by follow-up of customer calls /

Evaluate problems of the customers and provide logical lasting solutions /

Manage filing, mailing, correspondence and other management tasks /

RequirementsMatric CertificateNo experience Good communication skillsAble to work shiftsRemunerationR8000 monthly salaryUIFMedical cover capped at R450 per month

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