MPC CONSULTANT CUSTOMER SERVICES Job Purpose Provides consultation to Modular clients on the successful implementation of technology through change management services, achieving operational excellence.
Direct participation supports and implements all activities and tasks related to the consultancy services and plans established by the Principal Consultant.
Applying a holistic approach to the mining process and how it best integrates with Modular Mining technologies creating additional value to the client.
Provides engineering and consultancy to develop and improve mining solutions based on business needs, combining various processes with a thorough understanding of mine processes.
Support the mine operation to create processes and procedures to improve the plan's execution and get the outstanding value from the systems and data.
Provide relevant information considering the client's needs, the mine planning and operational scenarios, and other variables associated with the mining process, unique for each mine, and their constraints.
The Team This position is part of the global team of consultancy services, part of the Customer Value Mining Services departments.
The team is responsible for providing a new technology-based approach to mine consulting, working with our partner worldwide, and between departments.
The department offers various skills and formation from around the mining world, combined with in-depth, local knowledge of the mining operations.
We draw on international diversity benefits, connecting professionals from our different offices with varied work experiences.
The holistic and broad approach requires a multi-disciplinary team for the success of the consultancy activities Travel requirements - 40% or as required for business purposes Flexibility and willingness to travel to mine sites, local or abroad.
Job Requirements Title Description
Degree in mining, or engineering related to mining activities.
MBA or engineering master program preferred.
7 - 10 years of experience in the mining industry, mining customer services, mine consulting positions, or related field.
Experience in supervisor position and multi-disciplinary team-work.
Fundamental knowledge and interaction with Modular products.
Six Sigma, Lean, or Project Management certification preferred
Good communication skills.
Problem-solving skills and conflict resolution.
Time management abilities.
Leadership and positive attitude.
Flexibility / Adaptability.
Acting as a team player.
Ability to work with little or no supervision.
Customer focus, commitment to excellence.
Acts with integrity and demonstrates high ethical standards.
Keep effectiveness under pressure.
Personality attributes, DISC profile
Must meet the sated requirements of the DISC profile for Role
Job Duties and Responsibilities Each day will present you with new challenges and opportunities to test and grow your skills.
As a Consultant in Modular, you'll be responsible for support and implement all activities and task related to the consultancy services :
Implement the change management plan, working collaboratively with the sponsors of the different areas.
Contribute to supervisors' and operators' feedback of the mine operations aligned with the system's needs.
Use of simulators to validate assumptions, evaluate scenarios, and propose improvements to the mine operation.
Provide insights and recommendations to improve the overall performance of different mining process : Ore Control, Mine Planning, Dispatch, Drilling & Blasting, Loading, Hauling.
Implement agreed solutions in the mine planning process to ensure adherence to the mine plan goals using the Dispatch System, establishing the best optimization strategy.
Provide advice and contribute to the system's proper configuration according to the operational variables and restrictions of routes, trucks, and other constraints.
Execute a root cause analysis process, identify areas for operational improvements and provide feedback, such as reviewing trucks in dynamic, global parameters, shovel priority, shovel coverage, and proportional feeding mixed.
As well, improve mining solutions established by the Principal Consultant and engage in a variety of tasks according to the plans established :
Use of the information from different mining systems to integrate and use them in the Modular Mining System.
Identify opportunities to ensure software and hardware reliability.
Ensure a proper configuration, usage, and best practices when using Modular Mining systems.
Implement procedures to analyze operational conditions, potential bottlenecks, propose improvements aiming optimization of cycle time using the system.
Detect issues and investigate ways to resolve related to the Intellimine® product suite, such as the use of ProVision to make decisions on real-time, estimated fuel by interfaces and fuel burning, etc.
Analyze and present information orally, visual, and writing related to the validation and calibration of drilling machines and loading equipment accuracy.
Implement process using a statistical approach such as P-value and Anderson Darling.
Monitoring and generation of KPIs, ad-hoc reports, and dashboards.
Job Relationship Direct Manager : Regional MPC Solutions Manager Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job.
Duties, responsibilities, and activities may change at any time with or without notice. Key Performance Indicators
Customer Data Integrity (Improvements and sustainability)
MPC KPI’s (Loading and Hauling Effciency, PA Utilization KPIs as FOF and EFOF, Hang and Queue, High Precision compliance, short term mine planning gap analysis, ETKPH)
Customer System compliance KPI’s (i.e operator route compliance, administrator compliance etc)
Customer Productivity KPIs (Show value in use aligned to customer objectives)
System / hardware rollouts / updates with related success measures (Projects)
Integration of best practises into the mine processes
Correct use of Modular product
Development of solutions to meet the customer needs
Value in use by utilising the Modular Suite of products
Compliance to the mine plan