Job Advert Summary
TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs.
THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care.
Our work culture is adapted to the constantly evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.
Purpose of the position :
To apply professional experience and training in information technology and network communications to provide basic technical support for a large number of users.
To support the users with email support, mobile device support and basic network / desktop support.
2-3 years’ experience is desirable
Basic desktop support experience essential
N+ Certification preferable but not mandatory
Duties and Responsibilities
Install, update and configure computers and peripherals
Troubleshoot, diagnose and resolve problems relating to hardware and software
Setup of mobile devices and new laptops / desktop computers on an Azure domain and routine maintenance of computer hardware and software supporting of Windows & Apple Mac computers
End user support to staff in within the region
Telephonic support to staff at branches
Assists in providing network and remote connectivity hardware / software support using TeamViewer
Setting up and configuration of technical equipment such as, email, projectors, Microsoft Teams etc.
Establishes and maintains user accounts, profiles.
Troubleshoot site connectivity and VOIP system
Reporting faults to service provider, follow through on resolve
Monitor and support router on various carries : Fibre, Microwave, LTE
Configure andbsupport wireless network
Printer installation, setup and support
Skills and Competencies
Planning & Organising
Ability to work under pressure