IT Account Manager (ISP) (HEC2218)
Emporium Human Capital
Johannesburg, South Africa
5h ago
source : Job Placements

IT Account Manager (ISP) (HEC2218)


R30 000 per month CTC

Previous experience within the ISP / Communications sector is essential

Manage and coordinate all activities with regards to managing the connectivity and telephony requirements of clients

Seeking a purpose driven individual that will be able to grow with the organization and at the same time has the necessary experience to ensure customers have confidence in them

Educational Requirements :

Intimate knowledge of converged connectivity and voice the players, market, and products

At least 3 years working experience within the ISP sector

Qualification in IT would be advantageous

Must have MSP Experience

Duties and Responsibilities

Handling client communications, questions, requests, queries, and escalations both via email and telephonically

Working alongside internal support teams and external providers to promote optimal client service levels

Assist with client retention strategies and account management programmes

Assist with new client onboardings

Maintaining regular client contact

Single point of contact and liaison for clients on their voice and connectivity needs

Continually educating clients on how to get the most from their converged connectivity / voice products

SLA Reporting

Compare and select the right internet / voice product for their converged business needs, budget, phase of growth and geographic location

Negotiate and manage the lifecycle / contract of each product

Coordinate the procurement, installation and support of internet / voice and supporting products

Manage the respective vendors and teams involved both internal and external

Coordinate upgrades / downgrades, renewals, cancellations, migrations, and relocations

Assess utilization / consumption of each service and make recommendations as necessary

Interpret reports, invoices, contracts and contingencies or alternatives

Closing Date : 11 June 2021

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