Partner Support Specialist
Cape Town, Western Cape
2d ago
source : findojobs-za

Our Client's mission is to make the fresh food supply chain more efficient, thus dramatically reducing food waste and making fresh, nutritious food available and accessible to everyone.

Our A.I.-powered solutions optimize ordering, forecasting, and store operations for fresh food departments for brick-and-mortar grocers.

  • What you will doResolve tickets via email and (occasionally) on the phone with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to our engineering and product teamsHelp to collect and analyze customer feedback, using ticket data to identify recurring issues that, when fixed, improve both the customer experience and the product, driving our mission to reduce food wasteHelp to build and improve upon our debugging, triaging, and escalation protocol to make support at Afresh effective, timely, and a delightful experience for our end usersDeeply understand our Client's customers' needs, how our different Partners' needs differ, and serve as the voice of the customerGrow with the organization and our needs as a team, potentially specializing in specific Partner needs, and / or helping to build out the team by training future teammatesSkills & experience you'll needStrong strategic and analytical thinker with exceptional execution and problem solving capabilitiesAcute attention to detail;
  • you live for the thrill of connecting the dotsA clear, concise, empathetic writer and exceptional communicator who can internalize customers' feedback and effectively advocate for their needsSQL experience, both writing and understanding queries, and familiarity with data stores and databasesOrganized and self-motivated individual, comfortable operating within ambiguityStrong self-starter who thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats and own end-to-end processes and follow-up1+ years of experience in technical customer supportExperience in retail or grocery would be advantageousSalary and Benefits

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