Showroom Coordinator
MECS Africa
Johannesburg, South Africa
1d ago
source : Job Placements

Key Responsibilities (including but not limited to) :

  • Showroom & Test Kitchen Management
  • Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favourable
  • and hospitable setting for all customers.
  • Ensure the appropriate BCE product range is replicated in the showroom.
  • Scheduling of live demonstrations with the external sales team.
  • Responsible for taking the appropriate action and contacting those required to resolve showroom
  • concerns (i.e., product repair, electrical issues, maintenance issues, etc.).
  • Administrative Duties

  • Supports showroom by answering phones and email queries from customers.
  • Provide administrative support for the internal and external sales team.
  • Capture orders for customers in the showroom.
  • Capture showroom traffic leads and appointments.
  • Manage the diary for the test kitchen and showroom.
  • Management of item labels and bin labels.
  • Customer Interactions
  • Consult with showroom customers and call-ins to understand their needs and wants.
  • Answers questions and provides an engaging, tailored experience based upon customers
  • requirements.

  • Support BCEs key imperative for customer satisfaction and takes escalated calls from customers.
  • Lead presentations or training sessions with customers in the showroom and test kitchen if need be.
  • Demonstrates products to emphasise the features and benefits.
  • Answer and research technical product questions.
  • Sales & Marketing
  • Drive traffic to the showroom by collaborating with the sales teams.
  • Manage showroom traffic analytics and additional reporting as needed.
  • Own and nurture relationships with walk-in showroom customers.
  • Keep an updated awareness of competitive products.
  • Continuously improve and maintain showroom and test kitchen marketing elements.
  • Qualifications and requirements

  • Grade 12 (or equivalent)
  • Relevant tertiary qualification
  • Computer literate (MS Office, SAP)
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