Showroom Coordinator

MECS Africa

Johannesburg, South Africa

1d ago

source : Job Placements

Key Responsibilities (including but not limited to) :

Showroom & Test Kitchen Management

Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favourable

and hospitable setting for all customers.

Ensure the appropriate BCE product range is replicated in the showroom.

Scheduling of live demonstrations with the external sales team.

Responsible for taking the appropriate action and contacting those required to resolve showroom

concerns (i.e., product repair, electrical issues, maintenance issues, etc.).

Administrative Duties

Supports showroom by answering phones and email queries from customers.

Provide administrative support for the internal and external sales team.

Capture orders for customers in the showroom.

Capture showroom traffic leads and appointments.

Manage the diary for the test kitchen and showroom.

Management of item labels and bin labels.

Customer Interactions

Consult with showroom customers and call-ins to understand their needs and wants.

Answers questions and provides an engaging, tailored experience based upon customers

requirements.

Support BCEs key imperative for customer satisfaction and takes escalated calls from customers.

Lead presentations or training sessions with customers in the showroom and test kitchen if need be.

Demonstrates products to emphasise the features and benefits.

Answer and research technical product questions.

Sales & Marketing

Drive traffic to the showroom by collaborating with the sales teams.

Manage showroom traffic analytics and additional reporting as needed.

Own and nurture relationships with walk-in showroom customers.

Keep an updated awareness of competitive products.

Continuously improve and maintain showroom and test kitchen marketing elements.

Qualifications and requirements

Grade 12 (or equivalent)

Relevant tertiary qualification

Computer literate (MS Office, SAP)

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.