Key Accounts Manager
Centurion, South Africa
4d ago

Job Overview

Provides the key client relationship to a major client or clients through relationships with executives and leaders in the client organization in a part of a large or mid-sized market or part of a large region.

Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.

Essential Functions

  • Understands the key priorites of the client to achieve or exceed the assigned revenue and growth goals in assigned account(s) or sales territory.
  • Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and service capabilities.
  • Anticipates clients’ needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops and presents proposed solutions to client's complex business issues.
  • Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within assigned account(s).
  • Typically interfaces with marketing, market research, sales management and / or IT at the executive level in existing and prospective client(s).
  • Represents the company to the client and the client to the company in all sales related activities.
  • Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service’s management to achieve and maintain a high level of customer satisfaction.
  • Effectively manages renewals and subscriptions.
  • As required, may participate in contract renewal efforts on large contracts.
  • Mentors less experienced members of sales team on selling, account management and negotiations skills.
  • Proactively works with global and regional account management in the pursuit of multi-country opportunities.
  • Takes a proactive role in contract strategy.
  • Qualifications

  • Bachelor's Degree Req
  • Five (5) years relevant sales or account management experience and / or solution sales management experience (preferred)
  • Five (5) years relevant sales or account management experience and / or solution sales management experience (preferred)
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