Are you fluent in German and looking for an exciting career opportunity in an international agile environment? An award-winning Service Centre are looking for a German speaking Customer Service Consultant to join their team in Cape Town, South Africa. This role is a home based position and the company will provide you with a Laptop / Desktop and all other equipment required. The diverse nature and culture of the company gives them the edge! Don’t miss out on this EXCITING job opportunity, apply today!
Your key job responsibilities as the German speaking Customer Service Consultant in Cape Town, South Africa will include:
- Responding to customer queries by telephone, email and online chats in the German language
- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required
Requirements for this German speaking Customer Service Consultant job in Cape Town, South Africa:
- German as home/first language essential
- Fluent in English; able to communicate effectively (read, write and speak fluently).
- Must come from a Customer Service background. Call Centre experience is advantageous.
- MUST be a South African Citizen OR have a relevant visa to live and work in South Africa.
- Demonstrated ability to resolve customer complaints and offer alternative solutions
- Stable Wi – Fi or Fibre connection
- Handle confidential and personal matters
- Be fully computer literate and have accurate typing skills
Join this global powerhouse and take your career to the next level! If you meet the above requirements for this German speaking Customer Service Consultant job in Cape Town, South Africa, we would like to hear from you! Please send your CV through today!