takealot.com, a leading South African online retailer, is looking for a highly talented Collection Manager to join our team at the New Road Hub in Midrand.
We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.
We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
The Hub will be responsible for the dispatch, receipt and management of parcels within Takealot & Superbalist. It’s primary objective therefore centres around strict timelines, efficiency and cost effectiveness.
This position reports to the General Manager Logistics (North).
Your responsibilities will include :
Be responsible for the overall running of the facility and all other secondary roles which flow from this function
Manage Customer Service escalations
Effective management of assigned team
Ensure employee coverage is optimal to meet customer demands
Manage the Collects shift roster : ensure work is appropriately shared, covered and completed and the department functions effectively
Ensure proper training and re-training of Collects agents
Manage performance of the Customer Collects team
Establish and review key quality and productivity benchmarks, and ensure accountability amongst the team to meet their performance targets
Create and foster a cohesive team and promote a positive work environment
Assessment, development and updating of procedures and processes related to the Customer Collects Department
Manage customer facing issues with internal stakeholders
Provide weekly reports to GM Logistics North on the department workload activity and efficiency
Contribute to the development of effective management tools, standards, guidelines and reports applicable to the customer collects team
Ensure excellent customer service
Ensure the effective management of site and assigned resources. Oversee general maintenance / repairs.
Ensure strict adherence to OHASA and SHE
Manage IR and ER (in conjunction with your HR Partner) within the company framework
Works closely with senior management and Human Resources to resolve issues and ensure quality service to our customers.
Attributes required :
Results driven individual who has demonstrated ability working in a high performance environment.
Must have good attention to details, and be able to manage the big picture and continuous changes in customer requests and deliveries of product.
Must be able to manage multiple, complex tasks and deal easily with pressure on a day in and day out basis.
Good written and oral communication skills.
Good understanding of business principles and practices; can effectively manage the materials function with a bottom line result.
Qualifications : Grade 12
Diploma or certificate in Supply Chain Management and or Customer Service
8 or more years of related work and knowledge in a face to face customer service environment. Retail or logistics knowledge will be beneficial.
Require with a minimum of 4 years in a managerial experience
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.
com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, it’s all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who :
is forthright but respectful
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input
is curious and challenge the status quo
is innovative and enjoys iteration
will be at the cutting edge of developing new concepts for takealot.com.
thinks like an owner of the business.
is SMART, has INTEGRITY and is HARDWORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.