Operations Director
South Africa-Johannesburg-Johannesburg
9d ago


NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be.

The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination.

The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Supply Chain experts ensure that every year 900 million pieces of footwear, apparel and equipment arrive at the right destination on time.

That’s no easy task. The complex process involves more than 50 distribution centers, a network of thousands of accounts, and more than 100,000 retail stores around the world.

Nike Supply Chain professionals all over the world, make it happen. They constantly push for ways to make Nike’s supply chain faster, more efficient and more responsive to Nike’s always-


  • Direct leadership of the South Africa Operations team (+- 22 people) consisting of Logistics & 3PL management team as well as the Marketplace Operations team dealing with order book management, monthly shipping goals, account operations capability building, and guarantee high level of customer service for the clients.
  • Role reports direct to the Marketplace Operations Director East and dotted into the GM of Nike South Africa
  • Ensure that the commercial and operations strategies are aligned and communicated clearly and all team members understand it
  • Ensure that the service level of the 3PL provider complies with the corporate standards and marketplace needs. Guarantee that the quality requirements at 3PL facilities are met.
  • Managing stock & inventory flow, guaranteeing an uninterrupted supply of product for our accounts
  • Lead & drive smooth and efficient shipments to customers and consumers from the warehouses and continuously improve where needed
  • Ensure timely, relevant and up-to-date information about goods movements to and from the warehouse, as well as accurate stock reconciliation
  • Ensure that inventory accuracy at warehouse is being done timely and qualitatively
  • Department Budget planning
  • Monitor actual expenditures vs budgeted
  • Cost optimization, 3PL efficiency and performance levels monitoring
  • Find ways to increase the efficiency and performance levels
  • Plan, develop, implement and track the fulfillment of new projects in the area of the responsibility in accordance with the company strategy and objectives
  • Develop short to medium term strategies for Logistic & Marketplace Operations. Identify opportunities to use e-business / IT integration & support to improve logistics & marketplace operations activities.
  • Partner with commercial & tech functions to develop new services and supply chain solutions to accelerate digital business with Nike.com and partners

  • Use Cost-to-Serve for increasing mutual profitability : initiate and deploy cost saving projects
  • in Logistics using accurate Account Profitability P&L’s for each GEO & Territory Key account
  • Keep Right balance between Customer and Corporate priorities
  • Review KPI’s to assess performance
  • Identification and development of local talent
  • Efficient allocation of local human resources as per business requirements
  • Ensure individual development plans and coaching programs for direct reports are in place and follows up progress
  • Build & Maintain Account Relationships
  • Logistics capabilities improvement through a more flexible organizational structure
  • Ensure full compliance to Logistics chain processes and procedures at all levels
  • Comply with relevant legislation and regulations
  • Improve Logistics capabilities & flexibility through 3PL providers
  • Qualifications

  • University Degree in CS&L, Economics, Technical or equivalent
  • More than 7 years of experience in Supply chain with strong focus in Logistics (inbound, warehousing and outbound) and 3PL management, especially in the South African marketplace.
  • Direct or indirect Customer Service experience is required.

  • Strong understanding of supply chain constraints and operational effectiveness
  • Ability to develop, align with commercial teams and implement long / middle term operations strategies in complex environment
  • Ability to manage intense complexity while maintaining composure
  • Overall understanding of P&L accountability / management
  • With increased omni-channel (DIG & B&M) consumer behavior understand how logistics and last mile should be structured, its elements and interdependencies.
  • Advanced proficiency business English both oral and written, including technical SC lexicon
  • Experience working in a diverse organization with multiple stakeholders and reporting lines
  • Experience in managing remote teams
  • Skilled in establishing supply contracts on competitive terms and conditions
  • Experience in negotiation
  • Experience of work with South African and International authorities
  • Industry background is a plus
  • International experience (worked abroad) is a plus as well as aspiration to continue an international Nike career outside South Africa
  • Distribution & Logistics

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