Application Support Analyst
Hire Resolve
Johannesburg, ZA
1h ago

Job Description

Our client based in Johannesburg North are looking for a Skilled Application Support Analyst to add to their team on a permanent basis

You will be Responsible for :

  • Working with relevant client and in house stakeholders to understand, interpret and work with clients on resolution
  • Working with Development Group, to ensure that any resolution meets the business need and contracts
  • Work on the product support and development teams to suggest solutions or workarounds for recurring issues
  • Problem solving and detailed root cause analysis
  • Responsible for 24 / 6 2nd line support of the system (After hours support is not significant, but provision needs to be made for it
  • Competent 3rd line support will be available should you require any assistance
  • Will be working closely with other resources on site, for other solutions
  • Rigorous training and detailed documentation will be provided to you prior to being put on site
  • Participation in providing training to customers as required
  • Experience Requirements :

  • IT Related Degree
  • 3 + years’ experience
  • Programming :
  • SQL : Maintenance and troubleshooting various database related issues
  • NET : Console application programming for automating various tasks
  • Scripting : VBScript, Batch level processing
  • C# (DotNet 4.0) VB6 (advantageous)
  • Database :
  • SQL 2005 / 2008 / 2012
  • SQL Server Profiler : Troubleshooting SQL and data related issues
  • SQL Activity Monitor : Troubleshooting performance related issues
  • SQL Compare : Upgrading and maintenance of databases
  • Web Services :
  • IIS7 : All aspects of IIS configuration, Web Farm administration and automation of IIS setup and maintenance using the Microsoft
  • Web. Administration namespace (advantageous)
  • DNS : Setup, administration and maintenance of internal and external zone files(advantageous)
  • SMTP / Mail services : SMTP, SNMP, POP3, Exchange protocol to troubleshoot mail flow issues
  • SSL : Wildcard certificate requests, renewals and configuration of SSL websites(advantageous)
  • Interested candidates can forward their comprehensive written applications to the following e-mail : or fax to : 086 600 7977, you can also contact Caitlin on 011 807 8064 Correspondence will only be conducted with short listed candidates.

    Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful.

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