Service Engineer
Western Cape, Cape Town, ZA
23h ago

AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands.

Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel.

We have a well-developed Shared Services structure spanning : International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, that allows us to take advantage of our scale.

Our single-minded purpose is our brands’ growth and development.

Duties and Responsibilities An exciting opportunity exists for a SERVICE ENGINEER SYSTEMS at AVI LIMITED IT SHARED SERVICES in Cape Town.

The purpose of the role is that the Service Engineer must provide users guidance and first-level support by assisting in problem resolution.

  • They are to provide a high quality technical and procedural assistance with all aspects of technology. Responsibilities include the ability to identify, research and resolve technical problems;
  • respond to telephone calls, calls directly assigned to them, emails and in-person request for technical support. Take ownership of technical issues as well as resolve, document, track and monitor problems.

    The Service Engineer is tasked with complying with all of the policies and procedures associated with IT Service Management.

    REPORTING STRUCTURE : Service Engineer Team Lead



    Management and resolution of systems related incidents and outages

    Ensure Third Party calls are followed up on

    Ensure grade of service remains above 85% on wallboard

    Maintenance of systems; system management, deployment and monitoring tools

    Competencies Communicate Clearly

    Work with others

    Deliver customer service

    Initiate and achieve results

    Apply technical expertise

    Govern and follow rules

    Flexible and open to change

    Build and use key relationships

    Analytical and problem-solving ability

    Planning and organizing

    Initiate and Achieve Results

    Experience Required 3 years’ experience of working in a Service Desk or IT support environment

    3 years’ experience working with Windows operating systems

    3 years’ experience supporting handheld devices and tablets such as Samsung, iPhones and iPads

    3 years’ experience and working knowledge of Networks essential (TCP / IP, DHCP, Ethernet, VPN etc.)

    3 years’ experience of using Microsoft Active Directory

    3 years’ experience with Anti-Virus software

    2 years’ experience of MS Systems Centre Configuration Manager

    Minimum Qualifications Required Matric / Grade 12

    Diploma in Information Technology

    Advanced Diploma or Equivalent in Information Technology would be ideal


    MCSA (Microsoft Certified Solutions Associate)

    Installation, Storage, and Compute with Windows Server 2016 (Storage and Disk, Data dedupe, HA, DR, Clustering)

    Networking with Windows Server 2016 (DNS, DHCP, IPAM, VPN, DFS, SDN)

    Identity with Windows Server 2016 (AD DS, AD CS, AD FS)

    Valid VCP6.6-DCV (VMWare Certified Professional DC Virtualisation)

    VMCE (Veeam Certified Engineer v9+)

    MS System Centre (SCCM, SCOM, SCSM, Orchestrator)

    MS EMS (Enterprise Mobility Suite) RMS, ATA, Intune

    RHCSA (Red Hat Certified System Administrator)

    DCA (Dell Certified Associate) PowerEdge

    DCP (Dell Certified Professional) PowerEdge

    DCA (Dell Certified Associate) Storage



    Valid MCSE

    Core Solutions of Microsoft Exchange Server 2016

    Planning and Administering SharePoint 2016

    Advanced Technologies of SharePoint 2016

    Skype for Business : Fundamentals

    Skype for Business : Infrastructure Planning and Design

    Troubleshooting Skype for Business 2016

    VMCE-ADO (Veeam Certified Engineer v9+ Advanced Design and Optimisation)

    VMCA (Veeam Certified Architect)

    RHCSA (Red Hat Certified System Administrator)

    Valid CCNA

    Valid VCPA6-DCV Deploy

    Valid RHCE (Red Hat Certified Engineer)

    DCP (Dell Certified Professional) SC Series Storage

    TinTri-U completion

    Valid MCTS (Microsoft Certified Technology Specialist) : Administering and Deploying System Center Configuration Manager

    Valid MCTS (Microsoft Certified Technology Specialist) : Administering and Deploying System Center Operations Manager

    Additional Requirements Good understanding of MS Office products

    Working knowledge of a range of diagnostic tools

    Desktop troubleshooting and support

    Networking Methodologies

    Mobile Device Support

    Remote Connectivity Support

    MS Windows Server Competency

    Management and resolution of complex systems issues and outages

    Operation of management and monitoring tools to identify and provide solutions to the performance and capacity of systems

    Provide expert support to desk staff ensuring that best practice is applied

    Provide ongoing cross-skilling and training to service desk personnel


    Required to work overtime including after-hours, weekends and / or public holidays if there is an emergency at work

    Required to work standby from home when required

    Limited requirement to travel to site if there are not enough Field Engineers and there is an emergency at another site

    Please click on Apply for job below and follow the link to the online application form.

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    If something seems out of place about the agency report it immediately to the Department of Labour or your nearest South African Police Services.

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