Service & Spares Consultant
Heinit
Gauteng, South Africa
2d ago
source : findojobs-za

Description Minimum requirements : Matric. No criminal record. Between the ages of 26 40. Be computer literate. Be customer service orientated.

Minimum of 2 years’ experience in a same or similar role Stress tolerance to deal with increasing number of calls Strong administrative skills Strong interpersonal and relationship-building skills.

Professional verbal and written communication skills are essential Working hours : Mon Fri 08 : 00 17 : 30 (get 1 day off) Every Saturday 08 : 00 16 : 00 Alternative Sundays 08 : 30 16 : 00 Job description Assist customers with all service-related queries Ordering of spares and follow up with suppliers and customers on a daily basis Assist customers with all sales Booking under guarantee service calls with suppliers and follow up Send Head Office outstanding under guarantee reports for feedback from suppliers (3 times a week) Ensure sales staff receive this report and ensure their comments are drafted Print the under guarantee report daily and do follow up with suppliers and ensure references are done according to the standard procedures Taking cash at the service and spares department Receiving stock and ensure all GRN’s are done on a daily basis Follow up on ETA’s daily Effectively deal with Service management to resolve issues Always assist the customer with the problem before booking a call Book out of warranty calls with the Service 114 department / relevant supplier Negotiate with suppliers when a new unit needs to be repaired for an exchange Ensure that exchanges are completed from start to finish Assist sales people in obtaining an ATR (Authorisation to return) number from suppliers for all exchanges Deal with staff and management regarding problem units, customers and issues that need to be resolved Work with the Stock Controllers regarding credits Work with warehouse staff and contract drivers regarding deliveries and collecting of stock Assist with all the admin duties pertaining to the units being sent to the damages warehouse Attend team building meetings once a month Ensure stock take is effectively done (every Saturday) Full function process of ordering spare / small parts (ensure stock is received and GRN’s are done, invoice the parts and then inform the customer that it is ready for collection) Basic salary R6500.

00 Commission structure on spares sold. This position will be subject to a3-month probationaryperiod,benefits shall be added should the candidate be made permanent.

If you meet the requirements, please send CV's to : Id Subtitle 1013424622

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