Leading Group specialising in letting modern, upper-class office space, is looking for a Centre Manager for their office in Bryanston.
The group has a National and International footprint. The ideal person will be presentable, client orientated and flexible to work long hours and must have a valid driver’s license with their own vehicle.
Your hospitality background and good communication skills would secure this role.
Main Responsibilities :
Act as the first point of contact for all clients when there is a complaint / queries and provide solutions-based service
Responsible for the appearance and experience of the Centre and ensure that it is of high standard
Responsible for client retention by meeting expectations, constant interaction and meetings with clients and prospective clients.
Ensure preparation of offices when new clients move in.
Responsible for client files (new and updates) and ensure all documentation are updated and correct
Previous experience with expense control and budgeting.
Manage cash-up, sales and float
Work closely with the Financial department and manage Debtors age analysis, Supplier and Tenants payments.
Staff Management and liaise with internal staff (maintenance, catering, admin & cleaning)
Ensure boardrooms are neat and ready for client use. Attend to special requirements such as Video conferencing or lunch requirements.
Provide administrative support, arrange courier, office supplies and secretarial duties to the National Manager.
Ensure deadlines and customer needs are met.
Embrace the brand and provide mentoring and coaching to staff
Manages biometric security system
Responsible for the operations of the centre, including repairs, maintenance, housekeeping & adherence to health & safety regulations.
Oversee Reception area and ensure attendance registers are completed daily
Do Monthly Audits and inspections
Responsible for obtaining all quotations, doing purchase orders and controlling inventory for the centre.
Responsible for cleaning staff and gardener ensuring their rosters are updated and duties are carried out effectively.
Responsible for all disciplinary meetings / actions
Induction of new staff members and conducting performance appraisals
Minimum Requirements :
Grade 12 (Matric)
Relevant Tertiary Qualification would be advantageous.
3-5 years' experience in Facilities Management or Hospitality Industry
Proactive thinker who is strong operational
Presentable and ability to build strong relationships with clients
Sales orientated & Customer Service Orientated.
Must have valid driver’s license and own reliable vehicle.
Ability to work long hours and weekends when needed.