Responsibilities and Deliverables
Manage the Team members daily and ensure weekly level 10 and daily stand-up meetings are held.
Work closely with the technical lead to ensure projects are on track i.e., developed, tested, and deployed to production as agreed with Vodacom.
Maintain a high level of communication between the Adapt IT team and the Customer BA’s, the relevant Business unit Project Managers, Scrum master, Release manager as well as the Engineering Team (TSS).
Manage and prioritize all incoming projects and CR’s together with the Customer Fusion project team.
Together with the developers ensure that all CR related defects get timeously addressed and development is prioritized.
Work with business owner to design Engineering Fusion services.
Work with customer Business Analysts (BA) to design & communicate requirements.
Protect the interests of Adapt IT and the Fusion squad.
Provide general Fusion leadership oversight.
Review documentation quality.
Oversee output in terms of design and delivery quality.
Align design with Vodacom backend systems.
Align and assess impact of new designs on existing functionality.
Skills, Abilities and Experience Required
Xpath / Xquery Knowledge.
Oracle OSB Knowledge.
Weblogic experience advantageous.
Solid Project Management Understanding.
Previous experience with API’s, API interface design and working with WebServices and testing tools .eg. Soapui / Postman / OpenApi.
Telecommunications knowledge advantageous. especially integrations with Charging / Billing systems.
Previous technical experience working on (Oracle) middleware and integrations advantageous.
Knowledge with Agile methodologies and Software Development Life Cycle (SDLC).
Able to identify areas of risk / concern in area of responsibility.
Strong Team Leadership Skills.
Good Communication Skills
Possess Analytical and problem-solving skills.
A tertiary Engineering or Computer Science degree.
Drive for continuous Improvement and innovation across architecture, engineering, and quality.
Ensure together with the project administrator that all required documents are uploaded onto the JIRA case. This must be done for each CR and must include the following documents, MOP, URS, and any other project specific documentation.
Ensure that project administrator is tracking all time logged and that timesheets are up to date for all staff.
Ensure that monthly report is completed by project administrator and is sent to Vodacom Fusion management team.
Complete KPI’s and IDP’s for all Adapt IT team members.
In addition to the above assist the Fusion Support Team as follows :
Monitor and ensure that all support calls are attended to and that all tickets are resolved within the SLA.
Ensure standby Roster is followed.
Assist to monitor support calls and ensure feedback to all parties has taken place.
Attend monthly Support meeting with Adapt IT Support / Customer Fusion team.
Attend Customer / Adapt IT Quarterly review meeting
Manage certain portions of HCM within the team (approval of leave, sick leave, IDP & KPI contracting & reviews)
Ensuring new team members are trained accordingly.
Keep all Knowledge training session recordings updated & in a centralized place.
Keep stand by roster up to date on teams.
Building a strong team who can also work strongly individually.
Keep monthly Fusion report up to date on teams together with relevant staff members.
Monitor daily Support tickets that comes through Freshdesk to identify any breaches & follow ups are conducted timeously.
Attend monthly support and enhancement meeting with Customer support team.
Ensure support monthly / quarterly reports are submitted timeously for signature and slide deck is updated for Quarterly Review
Assist with monthly invoicing / receipting of work completed by Adapt IT Fusion team.
Draft Functional Design Specification
Assist BA’s and PM to manage Customer expectations.
Manage & allocate Production deployment slots & manage deployment schedule.
Administration including document, JIRA, Sciforma and SharePoint management.
Assist with Development prioritization, planning and scheduling.
Define and drive policies affecting the Fusion team
Assist the Fusion Service Delivery Manager with managing & administrating the Fusion squad.
Liaising with Business, Development, BA’s & Technical Support to ensure that Products are developed, tested & launched.
Assisting with developing, testing & deploying Fixes to the Fusion code.
Aligning with other systems owners
Managing and resolving all escalations that come through.
Lead weekly Level 10 meeting and daily stand-up meetings.
Complete KPI’s and IDP’s for all team members.