(A2 Level)German-speaking Customer Service Consultant
Black Pen Recruitment
Cape Town, WC, za
10h ago

Job Information

Salary R12 272 Industry Customer Service Work Experience Fresher City Cape Town State / Province Western Cape Zip / Postal Code 7100

Job Description

Our client, an American multinational technology company based in Seattle, is currently looking for (A2 Level) German-speaking Customer Service Consultants to join their team in Cape Town.

The company focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

The company has a wonderful employee centric culture where they understand the value of a happy team and are eager to see their staff develop.

This role involves managing of customer service-related queries within new and existing markets with a combination of providing excellent customer service.

It would involve managing majorly inbound and very few outbound calls for customers to handle queries and service of high standards.

Location : Cape Town

Working hours : Flexibility in work schedule


  • Able to read, comprehend and understand German
  • Proficient in English both written and verbal skills
  • Matric or equivalent to a NQF 4 qualification
  • 1+ year of relevant customer service experience advantageous
  • Internet navigation and troubleshooting Skills
  • Proficiency in Microsoft Outlook and MS Office application
  • Key responsibilities :

  • Respond to customer queries via email
  • Meets or exceeds quality and productivity goals assigned by management
  • Demonstrates clear and polite written and oral communication
  • Maintains a positive and professional demeanour and portrays the company in a positive light
  • Demonstrates appropriate sense of urgency for reviews and email response times and service levels
  • Follows company policies and processes in order to process customer requests appropriately
  • Demonstrates knowledge and use of departmental resources, policies and procedures
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Respond to international customer queries shopping online via email in English
  • Benefits

  • Medical Aid (R1300)
  • Provident fund
  • Onboarding training
  • Growth Opportunities (Globally and locally)
  • Onsite gaming activities / Table Tennis / Pool Table / Arcade
  • Canteens with delicious and subsidized food options
  • Fresh popcorn provided free daily
  • Fruit Days / Wellness Days
  • Team Building Events
  • Free transport for shifts with start and end times between 6pm and 6am
  • Free Parking Facilities
  • Did we spark your interest? Then send us your application today!

    Looking forward to hearing from you soon!

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form