Salary R12 272 Industry Customer Service Work Experience Fresher City Cape Town State / Province Western Cape Zip / Postal Code 7100
Our client, an American multinational technology company based in Seattle, is currently looking for (A2 Level) German-speaking Customer Service Consultants to join their team in Cape Town.
The company focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
The company has a wonderful employee centric culture where they understand the value of a happy team and are eager to see their staff develop.
This role involves managing of customer service-related queries within new and existing markets with a combination of providing excellent customer service.
It would involve managing majorly inbound and very few outbound calls for customers to handle queries and service of high standards.
Location : Cape Town
Working hours : Flexibility in work schedule
Able to read, comprehend and understand German
Proficient in English both written and verbal skills
Matric or equivalent to a NQF 4 qualification
1+ year of relevant customer service experience advantageous
Internet navigation and troubleshooting Skills
Proficiency in Microsoft Outlook and MS Office application
Key responsibilities :
Respond to customer queries via email
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Maintains a positive and professional demeanour and portrays the company in a positive light
Demonstrates appropriate sense of urgency for reviews and email response times and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures
Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Respond to international customer queries shopping online via email in English
Medical Aid (R1300)
Growth Opportunities (Globally and locally)
Onsite gaming activities / Table Tennis / Pool Table / Arcade
Canteens with delicious and subsidized food options
Fresh popcorn provided free daily
Fruit Days / Wellness Days
Team Building Events
Free transport for shifts with start and end times between 6pm and 6am
Free Parking Facilities
Did we spark your interest? Then send us your application today!
Looking forward to hearing from you soon!