Senior Product Manager Technical
Cape Town, ZA
6d ago


Work hard, have fun, and make history at Amazon Web Services!

The AWS Kumo software team is searching for an innovative, passionate, and customer-focused Product Manager with a track record of delivery.

We are looking for a relentless self-starter that will boldly do what’s best for the business to serve our customers; someone with a true pioneering spirit, willing to get hands dirty in a start-up environment while being able to optimize delivery against both short and long term goals.

The Role :

You possess an established Product Management track record, demonstrated experience launching mission-critical systems, and a well-rounded technical background in current web technologies.

You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

You will be responsible for defining the roadmap for AWS Health service to provide AWS customers visibility into events impacting their AWS environment.

You will drive the vision to make AWS Health the single source of truth to gain full transparency into AWS service events.

You will partner with all the AWS service teams, including EC2, RDS, Direct Connect, Lambda, SageMaker, Redshift, etc. to identify key event types that can be automated and drive organization-wide on-boarding programs.

You will also ensure that AWS customers are receiving events through channels that's most suitable to their needs, and drive adoption at enterprise scale.

The Team :

The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale.

Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS.

We aim to identify every need of customers across all AWS services before they do, and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud.

We have unfettered curiosity and drive to help build best in the world support experiences that customers will love! We are inventing and designing tech that will directly impact every customer across all AWS services.

Our industry-leading technology cuts across a wide range of ML techniques from Natural Language Understanding to Deep Learning.

Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS.

We offer a playground of opportunities for builders to build, have fun, and make history!


  • Bachelor's degree required in Business, Computer Science, or related field and a Masters of Business Administration (MBA) preferred and / or, relevant experience
  • 5+ years of Product Management experience, including strong track record of shaping business strategy for technical products or services and ability to align software teams and senior leadership around the product vision
  • 3+ years of experience in a technical product leadership role within the cloud, enterprise IT, e-commerce, or other related domains

  • Experience in setting product definitions and roadmaps
  • Experience working cross functionally with development, design, finance, legal and marketing teams
  • Excellent oral and written communication skills with the ability to influence others internally and externally
  • Ability to analyze data, solve problems, and scope business requirements
  • Understand core technologies utilized in this product domain
  • Fluent in technical alternatives / pros and cons, and ability to partner with software teams
  • Decompose significantly complex technical problems into straightforward solutions
  • Strong understanding of the cloud industry
  • Experience creating service offerings for enterprise-level customers
  • Experience creating B2B service offerings that cater to a wide audience
  • Experience managing Software-as-a-Service technology products
  • Meet / exceed Amazon’s leadership principles requirements for this role
  • Meet / exceed Amazon’s functional / technical depth and complexity for this role
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