Incident/Accident Reporting Agent - Transport
PCS Equity solutions
Fourways, Johannesburg, South Africa
6d ago
source : Job Placements

Incident Reporting Agent - Transport

open to all but preference will be given to disabled applicants)

Area : Fourways, Gauteng

Salary : R12000 to R16000 P / M Depending on experience

Purpose of the position :

Tracks and analyses On Time Loading and Delivery as well as updating the relevant Track and Trace system. Manages carriers, pallets, accidents and incidents and executes the required actions associated with these.

Logs and handles incident tickets related to carriers, deliveries, pallets, accidents and incidents. Ensures accurate and timeous information is provided for necessary reporting dashboards.

Duties :

Management and reporting of accidents and incidents

â ª Ensure the required reporting processes are followed to pro-actively report accidents, hi-jacking, and incidents

o Review event management dashboard and co-ordinate actions with operations management

CRM Tickets

o Raise and create tickets as per requirements and ensure that all incidents of deviations have ticket number allocated as per guidelines provided

o Manage the authorisation process to obtain required tickets from the Client

o Ensure remedies provided are within the required specifications to allow for accurate event management of items impacting service delivery to the client

Daily / Weekly Reporting

o Ensure that all dashboard items are completed by the respective personnel and submitted timeously

o Attend site and relevant meetings, bring forth issues and actions to resolve

Grade 12 (Matric)

Tertiary Qualification in Road Freight Management

Minimum Requirements

2-3 Years Experience in Transport Environment, Specifically Transportation and Capacity Management

o Capacity Planning

o Transportation Management Mode Capabilities, Capacities, Lead Times

o Transportation / Warehouse Management Systems

o Data Management

o Teamwork and Collaboration

o Written and Verbal Communication

o Time Management

o Interpersonal Skills

o Attention to Detail & Accuracy

o Accountable

o Prompt Adaptability to Change

o Leadership

o Road Freight / Transportation Rules and Regulations

o Business Knowledge (Contract Specific, Understanding of SLAs & KPIs)

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