Order Processor (CHE736)
Emporium Human Capital
Johannesburg, South Africa
6d ago
source : Job Placements

Order Processor (CHE736)


R 15 000 per month plus benefits

About this Position :

The Order Processor is responsible for processing an allocated set of customer account orders telephonically and by email after the order is placed online ensuring all customer orders are dealt with efficiently and accurately.

Requirements :

  • Grade 12 qualification
  • 2 years demonstrated Order Processing experience
  • Customer service experience
  • Computer literate, CRM
  • Key Responsibilities and duties :

  • Check and overcome all potential issues of an order i.e. incoming stock after the requested delivery date, log stock requests when no stock is available, payment requests
  • Make contact by phone with customers within 2 hours of a confirmed order
  • Confirm with the customers if their order is real; products and quantities are correct
  • Talk the customers through the start to finish process from when their order is placed including creating shipment, uploading proof of payment and tracking their deliveries once dispatched
  • Confirm delivery details
  • Record all call / email / notes of orders with details of the customer communication
  • Assist customers with amending orders if they do not have access to a PC
  • Put all orders into picking once payment is received and the order details are confirmed accurate
  • Assist customers with creating returns and talk them through the process
  • Contact customers if stock is arriving late that may affect their orders
  • Log technical reviews or enquiries where necessary
  • Log quality issues on the system re complaints of any post-order issue including warehouse miss-picks
  • Log a delivery cost request to warehouse co-ordinator when necessary
  • Re-issue proforma invoices as required
  • Follow processes and procedures to ensure customer deliverables are fully met
  • Carry out any other ad hoc tasks as required and within reason.
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