What you will be doing :
Follow a User Centered Design approach to execute on new business requirements as well as improve the overall experience.
Responsible for creative thinking, problem solving and design of the company digital experience.
Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
Conduct user research such as usability testing and competitor reviews.
Wireframes and prototyping of user interfaces.
Work in a collaborative team and work directly with developers for implementation of designs.
Identify and troubleshoot UX problems.
Provide regular reporting on the status of the user experience (analytics, conversions and Customer Experience metrics etc.)
Provide clear User Experience and design direction.
Provide direction and aid in the establishment and crafting of design standards in accordance with the organization's aims of client centricity and the team's goal of developing an omni-channel experience.
Encourage the use of the newly developed design system and equally aid in the progression of the system.
Provide aid and direction in the design of user interfaces; the construction of user experience flows, developing information architecture, conducting usability tests, and studying of customer journeys.
Promote and educate the importance of Customer & User Experience to internal and external teams.
Encourage a culture of innovation, exploration and teamwork.
Contribute to the coaching and developing UX skills and design talent within the team.
What we are looking for :
Completed IT degree or related qualification
5 years years UX experience
Certified Usability Analyst (CUA) or similar certification would be desirable.
Experienced in Figma
Financial services experience is an advantage
Please note that if you do not hear from us within 3 weeks, consider your application unsuccessful.
Please note that most of our positions are remote however candidates should be residing within the traveling distance as circumstance of the opportunity can change.