Sandton, Johannesburg : DEBT COUNSELLING CONSULTANT (X2)Minimum
Contactable References a must-Company is situated approximately 1 block from the Sandton Gautrain station (Walking distance)Duties : -Debt Counselling duties for Debt Solutions Company-Telephonic interaction with clients and potential clients with regards to various products and services relating to debt review and financial wellbeing-Correspond and liaise with clients, internal stakeholders and third parties-Receiving inbound calls and making outbound calls to educate consumers as relevant on process and next steps-Checking validity of Form 16 Applications and supporting documents-Accurately capture customer information for new application processing and confirm accuracy of any pre-populated information on the DC system-Knowledge of the Debt Review process and relevant documents from Form 17.
1 to Form 19-Accurately capture and save consumer information, including the actual debt balances from COBs received as well as status, being Form 17.
1 to Form 19, on the DC system-Gathering and chasing certificate of balances (cob) and proposal responses-Handling both Credit Provider and client queries-Make outbound calls and / or send e-mails to consumers and Credit Providers to follow up on outstanding documents-Deal with and / or refer terminations to the DC-Deal with FAQs across service offerings and the Debt Review process-Update the consumer and credit provider database where applicable
R 7 000.00 R 9 000.00 gross maximum (Depending on Debt Counselling experience)