Cora ONeil Recruitment Agency
Sandton, Gauteng, ZA
9h ago
source : JobVine

Sandton, Johannesburg : DEBT COUNSELLING CONSULTANT (X2)Minimum


  • Well presented and professional-Fully bilingual in English and one other local official South African language (Full proficiency in English required speak, read and write)-Matric / Grade 12-Minimum 1 year Debt Counselling working experience a must (Not Debt Collection experience)-Experience in dealing with consumers and Credit Providers a must-Must have a good understanding of the FAQs relating to the Debt Review process-Good working knowledge of MS Excel and e-mail (Maximus proficiency advantageous)-Ability to work within SLAs and towards deadlines-Clear criminal and credit records-Strong people and communication skills-Consumer focus, service orientated, detail oriented with the ability to multi-task-High levels of stress tolerance and resilience-Energetic, extroverted, confident, and driven personality-Strong interpersonal and emotional intelligence skills-Target driven and strong sales ability-Active listening skills with the ability to communicate effectively both verbally and in writing-Self-motivated, results driven and achievement orientated, persuasive and persistent-Ability to work unsupervised-Stable employment record a must (no job hoppers, no unreasonable gaps in employment record, long term employment at previous employers etc.
  • Contactable References a must-Company is situated approximately 1 block from the Sandton Gautrain station (Walking distance)Duties : -Debt Counselling duties for Debt Solutions Company-Telephonic interaction with clients and potential clients with regards to various products and services relating to debt review and financial wellbeing-Correspond and liaise with clients, internal stakeholders and third parties-Receiving inbound calls and making outbound calls to educate consumers as relevant on process and next steps-Checking validity of Form 16 Applications and supporting documents-Accurately capture customer information for new application processing and confirm accuracy of any pre-populated information on the DC system-Knowledge of the Debt Review process and relevant documents from Form 17.

    1 to Form 19-Accurately capture and save consumer information, including the actual debt balances from COBs received as well as status, being Form 17.

    1 to Form 19, on the DC system-Gathering and chasing certificate of balances (cob) and proposal responses-Handling both Credit Provider and client queries-Make outbound calls and / or send e-mails to consumers and Credit Providers to follow up on outstanding documents-Deal with and / or refer terminations to the DC-Deal with FAQs across service offerings and the Debt Review process-Update the consumer and credit provider database where applicable

    Salary :

    R 7 000.00 R 9 000.00 gross maximum (Depending on Debt Counselling experience)

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