Duties : Implement the NCR ’ s strategic objectives and the operational plan of the debt counselling department. Provide oversight and guidance on the entire operations of the department.
Delegate duties to team members and give direction on execution. Develop operational procedures aligned to the applicable policies that support the operations of the department.
Maintain and monitor implementation of departmental policies and procedures as well as applicable timelines. Monitor performance of the department and team members against the set targets and proactively advise on areas of improvement.
People and departmental performance management. Budget and risk management. Provide relevant reports as and when required.
Develop and maintain effective stakeholder relations to contribute to the effective operation of the department and organization.
Handle all escalated internal and external queries efficiently. Knowledge : National Credit Act, particularly the debt counselling provisions.
South African consumer credit market. Compliance monitoring principles. People and performance management. Skills : Supervisory / Management skills.
Leadership skills. Evaluative, decision and problem solving abilities. Conflict management skills. Administrative and presentation skills.
Computer skills. Excellent communication skills (both written and verbal). Ability to work under pressure and to delegate duties. Strong interpersonal skills.