Johannesburg, GautengR400 000 a yearMaintain documentation for the supported systems / environments Provide support to Desktop users Interact with outside vendors for both production support issues and new / improved technologies Perform daily administration tasks on the physical infrastructure Perform daily administration on the network and communication infrastructure Support requests for performance troubleshooting Monitor disk utilization and I / O performance to help prevent system bottlenecks Support system administrators and end users with requests for resources and performance issues Work hand in hand with the Projects Team to deliver on critical projects which utilize the test environments Work with other team members during weekend and after-
hours maintenance windows to apply hardware and software changes to the systems Responsible for Disaster Recovery setup and procedures Responsible for network configuration To enhance the IT infrastructure configuration under the supervision of the IT Manager To manage the hardware and software.
This includes purchases and follow up of the replacements Back-up other IT team members in their absence To assist in general IT issues and queries, ensuring (SOD) and (EOD) are completely successful Adhere to all policies and procedures of the company Backups of all systems and ensure delivery for off-
site storage Support of all in-house Applications, including messaging system Developing in a test environment and live implementation The successful applicant will be responsible for but not limited to the following broad job functions (from most important to least) : Disaster recovery Microsoft Windows Server Microsoft Windows XP -
Matric MCSE / MCP Certificate / Degree / Diploma (Ideal) CCNA Certificate / Degree / Diploma (Ideal) 5+ years Microsoft Systems experience with a good understanding in DNS, AD and other MS Systems Strong Networking Skills(VLANS, TCP / IP, OSI Model) Experience in Retail / Banking / Mining / Telco’s Disaster Recovery Experience Very Strong Knowledge of Network Protocols, Servers, Operating Systems Very Strong Knowledge of Desktop Tools Very Strong Troubleshooting skills Basic Knowledge of the business products, systems and lifecycles Interpersonal skills Fully literate on : Network Routing and Troubleshooting Routers Firewalls Switches Oracle MS SQL Unix / Linux All Microsoft Operating Systems Active Directory Exchange Printers / Troubleshooting of Printing Solid understanding and insight across all aspects of IT with in-
depth knowledge and experience in at least one of the disciplines Solid experience in service management and service delivery, preferably through the pragmatic application of best practices such as ITIL (IT Infrastructure Library) Solid experience working in a multi-
disciplinary team, fostering collaboration and teamwork Solid experience in interacting with internal and external customers with demonstrated customer service orientation