Technical Specialist ll,Payments & Retail IT System
HR Genie
Cape Town, South Africa
1d ago
source : Job Placements

Ensure effective Stakeholder Management to reduce risk

o Communicate outages, risks, progress, status, events, planned activities and issues to all relevant parties timeously, in accordance with agreed process & appropriate to relevant stakeholder audience

o Communicate technical decisions, discoveries, practices, processes, knowledge and information

  • Deliver New Technologies in support of business strategic objectives
  • o Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategies, where required

    o Test new technologies derived from approved business cases and manage implementation where appropriate, i.e. Software.

    o Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.

    o Understand and keep abreast of the IT technical infrastructure by using the appropriate internal sources of information

  • Maintain Technologies to enable to operational stability
  • o Proactively monitor, maintain and defend our complex, mission-critical payments system capabilities to support the coalface of trade in line with our SLA’s during core and after hours, as required

    o Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.

    o Ensure set standards implemented and adhered in support of a healthy and stable environment

    o Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.

  • Provide thought leadership to ensure best delivery of industry practice
  • o Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.

    o Ensure that sustainability and impact of the administration of technical solutions are understood and taken into account when technical solutions are proposed.

  • Deliver Solutions and Support Complex and Diverse technologies and Platforms
  • o Be a subject matter expert of multiple technologies and platforms as relevant

    o Investigate and remediate complex problems directly and indirectly linked to your area of responsibility

  • Manage tasks within a team to ensure effective and quality delivery
  • o Keep Track of tasks and identify risks and challenges that could compromise delivery.

    o Be an ambassador of the team and be capable of playing the role of liaison between Payments, POS and other key IT, Business or Third Party Stakeholders

    Minimum requirements

  • Grade 12 and relevant 3 year IT degree / diploma
  • 3 years relevant experience (preferable experienced broadly across multiple areas of IT)
  • Additional Criteria

  • Extensive knowledge of business systems
  • Extensive knowledge of Payments IT technologies
  • Ability to apply emerging technologies to business solutions
  • Thorough working knowledge of technologies used
  • Knowledge of IT landscape, including systemic understanding of key business linkages and dependencies
  • Appropriately derives and organises the essence of information to draw solid conclusions
  • Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
  • Plans with a realistic sense of the time and resource demands involved, maintaining awareness of the interrelationships between own and other activities / project
  • Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
  • Listens attentively and checks understanding of the message being received.
  • Speaks fluently in team meetings when presenting information.
  • Genuinely cultivates personal bonds with colleagues in order to enhance performance throughout the organisation.
  • Adjusts to work effectively within new work structures, processes, requirements, or cultures
  • Anticipates change and continuously remains prepared for change
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