Ensure effective Stakeholder Management to reduce risk
o Communicate outages, risks, progress, status, events, planned activities and issues to all relevant parties timeously, in accordance with agreed process & appropriate to relevant stakeholder audience
o Communicate technical decisions, discoveries, practices, processes, knowledge and information
o Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategies, where required
o Test new technologies derived from approved business cases and manage implementation where appropriate, i.e. Software.
o Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.
o Understand and keep abreast of the IT technical infrastructure by using the appropriate internal sources of information
o Proactively monitor, maintain and defend our complex, mission-critical payments system capabilities to support the coalface of trade in line with our SLA’s during core and after hours, as required
o Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
o Ensure set standards implemented and adhered in support of a healthy and stable environment
o Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
o Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.
o Ensure that sustainability and impact of the administration of technical solutions are understood and taken into account when technical solutions are proposed.
o Be a subject matter expert of multiple technologies and platforms as relevant
o Investigate and remediate complex problems directly and indirectly linked to your area of responsibility
o Keep Track of tasks and identify risks and challenges that could compromise delivery.
o Be an ambassador of the team and be capable of playing the role of liaison between Payments, POS and other key IT, Business or Third Party Stakeholders