MAIN PURPOSE OF JOB : *Manage all Technical work done in the area, client queries and manage Technicians, Technical Assistants as well as dotted line of responsibility to Technical Co-ordinators.
QUALIFICATION & EXPERIENCE : Minimum Grade 12 or equivalent* Minimum 3 years management experience* Customer Service experience* People management experience* Minimum 3 years *Alarm system* technical background (in depth knowledge different* alarm* components and panels)* Stock Control* Tertiary education (advantageous)* Financial background (advantageous)* Fully bilingual* JOB REQUIREMENTS & OTHER ATTRIBUTES : Computer literate (MS Office, Listener, Outlook, Internet, Power point)* Knowledge of Listener & SAP (advantageous)* PSIRA Registered (Grade B)* Valid Drivers Licence* Conversant in SAIDSA requirements* After hours / Standby availability *
Plan and manage the Installation and Service department* Liaise with clients and accounts department with regards to technical and account queries* Meeting Field Force Transformation (FFT) targets* Installation Inspections* Ensure proper stock control and counts in technical vehicles and storeroom as well as inspections* Check all invoices to ensure correct stock transfers* To maintain stock levels and ensure stock readily available for installations / service* Manage Health and Safety and injuries on duties* Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks* Conduct SHE meetings and toolbox talks with Installations staff* Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available* People management, including all HR related issues as well as staff development* Identify Training and development needs among staff and coach accordingly* Work closely with the staff members to identify and solve queries* Staff Wellbeing* Complete the following reports : Weekly actual numbers vs.
targets, Stock take & Control, Weekly Installations / Sales follow up / Courtesy calls, Late service calls, Fuel consumption and kilometres, Red / green flag and SMS test.
Check Installer drive sheets i.e. arrival and departure times at sites* Check and distribute fines to installations staff and obtain signed AODs* Investigate break ins, downloads of panels and compile break in report* Receive and attend to client queries and provide feedback* Address emails received from internal departments and provide feedback* Liaise telephonically with technicians and internal departments regarding technical queries* Send technical vehicles for service and repair as and when required* Investigate and report claims against the company and report damages that may have occurred* Attend various training sessions* Complete the annual recommitments with Installations staff