Kontak Recruitment
3d ago
source : JustTheJob.co.za

Support Engineer ( JB317) Durban R25000 R30 000 Per Month Support Engineer responsibilities include : Taking ownership of user issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Daily checks Support the IT team with projects when required Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Working knowledge of video conferencing systems is advantageous . Job brief We are looking for a Support Engineer to provide enterprise-level assistance to our users and support the IT team.

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

The Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

You will use email and chat applications to give users quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact users via phone and / or provide clear, written instructions and technical manuals.

Responsibilities Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask users targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.

g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Additional : Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Requirements MCSE or equivalent with at least 3 years’ experience at Level 1 & 2 support Proven work experience as a Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows / Linux / Mac OS environments, Office 365,HPE Aruba Good understanding of computer systems, mobile devices and other tech products

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